Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Delpeche

Boisbriand,QC

Summary

. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
18
years of professional experience

Work History

Waitress

Bistro Grec Philinos
02.2019 - Current
  • Developed strong rapport with regular customers, fostering a sense of community within the bistro setting.
  • Ability to work effectively under time pressure and for long and extended hours.
  • Ability to multi-task / Diligence and dedication to work.
  • Stay alert for customer request and be prompt to address them.
  • Great service always with a positive rapprochement , smile
  • Perform other task assigned by supervisor or manager from time to time

Waitress

Galleria
05.2019 - 03.2020

Checked orders accuracy and food quality before delivering to customer.

Abillity to stay calm during peak hours by fostering a great working environment and by delivering exceptional customer service .

  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Trattoria Lanni
10.2015 - 04.2019
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Stay alert for customer request and be prompt to address them at there tables

Reimbursement Specialist

Novartis Pharmaceuticals
10.2014 - 04.2015
  • Created documents in accordance with payer guidelines and submitted to appropriate parties.
  • Contributed knowledge to help improve financial management, billing and tracking systems.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Verified client's insurance claims coverage by coordinating with providers
  • Evaluated accuracy and compliance of all documentation and reports
  • Established and maintained positive relationships with government regulators.

Financial /Customer Service Representative

TD Canada Trust
07.2006 - 02.2013
  • Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
  • Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
  • Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
  • Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
  • Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.

Education

High School Diploma -

Canada Security Course
Montreal, Canada
02.2008

No Degree - Business Administration

John Abbott College
Sainte-Anne-de-Bellevue, QC
09.2000

High School Diploma -

Cite Des Jeunes
Vaudreuil
01.1996

Skills

  • Customer Service
  • Strong multitasking
  • Safe Food Handling
  • Service prioritization

Timeline

Waitress

Galleria
05.2019 - 03.2020

Waitress

Bistro Grec Philinos
02.2019 - Current

Waitress

Trattoria Lanni
10.2015 - 04.2019

Reimbursement Specialist

Novartis Pharmaceuticals
10.2014 - 04.2015

Financial /Customer Service Representative

TD Canada Trust
07.2006 - 02.2013

High School Diploma -

Canada Security Course

No Degree - Business Administration

John Abbott College

High School Diploma -

Cite Des Jeunes
Sharon Delpeche