Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharon Davidson

Midland,ON

Summary

Experienced [Job Title] offering exceptional skills in route planning gained during [Number] years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.

Overview

36
36
years of professional experience

Work History

Transit Bus Operator

Toronto Transit Commission
11.2006 - 09.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Accepted and processed fares.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Transported customers to and from [Location].
  • Maintained clean and neat shuttle for passenger comfort.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Followed company policies and procedures and maintained compliance with standards.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Aided passengers with disabilities or special needs.
  • Inspected bus for any mechanical issues before departure.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Assisted passengers with inquiries and requests during trips.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Followed all relevant schedules for routes and arrivals.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Calculated and collected fares from passengers.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.

Corporate Account Manager

Manpower Services
04.1987 - 11.2006
  • Secured competitor business via strategic marketing, service programs and promotions.
  • Negotiated profitable proposals with major companies, securing long-term accounts worth over $[Amount] annually.
  • Coordinated full sales lifecycle from proposal development to closings and follow-up.
  • Established profitable partnerships in [Type] sector to grow corporate account base.
  • Grew territory [Number]% by building talented sales force.
  • Developed, serviced and grew corporate accounts up to [Number]% annually.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built diverse and consistent sales portfolio.
  • Stayed current on company offerings and industry trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Recorded accurate and efficient records in customer database.
  • Achieved or exceeded company-defined sales quotas.
  • Presented professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.
  • Kept detailed records of daily activities through online customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Bachelor of Arts - Environmental Design

Ontario College Of Art And Design
Toronto, ON
06.1984

Associate of Applied Science - Registered Nursing

George Brown College
Toronto, ON
06.1979

Skills

  • Guest Relations and Customer Service
  • Area Knowledge, Mechanical Knowledge, Safety Guidelines and Procedures
  • Navigation Equipment
  • Traffic Law Compliance
  • Bus Inspections
  • Operational Procedures
  • Arrival and Departure Duties
  • Maintain Passenger Safety
  • Public Transit Operations

Languages

English
Full Professional

Timeline

Transit Bus Operator

Toronto Transit Commission
11.2006 - 09.2023

Corporate Account Manager

Manpower Services
04.1987 - 11.2006

Bachelor of Arts - Environmental Design

Ontario College Of Art And Design

Associate of Applied Science - Registered Nursing

George Brown College

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Sharon Davidson