Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Coleman

Coaldale,AB

Summary

Proven leader and effective manager at Lethbridge Community College, adept in operations oversight and personnel management. Excelled in developing customer relationships and optimizing profit levels through strategic budget development and sales negotiation. Achieved significant improvements in team performance and customer satisfaction by implementing best practices in staff training and development.

Overview

38
38
years of professional experience

Work History

Owner-Operator

A Brush With Excellence
03.2004 - Current
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Prepared annual budgets with controls to prevent overages.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.

Food Service Supervisor

Lethbridge Community College
05.1986 - 12.2000
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Ordered new supplies and food to maintain service levels.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Established and managed team schedules and shift assignments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 10 employees and 20 students.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Collaborated with other departments to coordinate events and promotions.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Education

Medicine Hat High School
Medicine Hat, AB
06.1982

Skills

  • Operations Oversight
  • Budget Development
  • Sales negotiation
  • Personnel Management
  • Relationship Management
  • Staffing
  • Staff Training and Development
  • Hiring

Timeline

Owner-Operator

A Brush With Excellence
03.2004 - Current

Food Service Supervisor

Lethbridge Community College
05.1986 - 12.2000

Medicine Hat High School

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Sharon Coleman