Sharon Cherry
Riverside
Summary
Dedicated Medical Assistant II with extensive experience at Kaiser Permanente, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in medical terminology and adept at optimizing clinic efficiency, contributing to seamless patient experiences and improved care management.
Overview
21
21
years of professional experience
Work History
Medical Assistant II
Kaiser Permanente
09.2004 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Emergency Room Clerk
Kaiser Permanente
03.2004 - 09.2004
- Processed returned mail and updated new addresses as provided.
- Improved patient flow by efficiently triaging and registering incoming patients.
- Contributed to a positive work environment through proactive problem-solving approaches when faced with issues or discrepancies.
- Provided compassionate support to families during difficult situations, acting as a liaison between medical staff and loved ones in crisis scenarios.
- Processed payment files and analyzed audit reports.
- Utilized multiple PC applications throughout day.
- Analyzed accounts for various requests and accounted resolution.
- Participated in emergency preparedness drills, helping the hospital to maintain readiness for potential disaster scenarios and improve overall response times.
- Assisted physicians in coordinating follow-up care plans for discharged patients, promoting continuity of care throughout their recovery process.
- Reduced wait times by accurately gathering and inputting patient information into the electronic health record system.
- Ran postal scale, meter and other mailroom equipment.
- Ensured prompt billing for services rendered by entering appropriate charges into the hospital''s financial system.
- Streamlined patient flow by proactively anticipating bottlenecks and addressing them before they escalated into larger issues.
- Maintained accurate inventory of supplies within the emergency department, ordering additional stock when needed to avoid shortages.
- Collaborated with other departments to streamline processes for transferring patients between units, ultimately improving overall hospital operations.
- Assisted in maintaining a clean and organized emergency room, ensuring a comfortable environment for patients and their families.
- Supported emergency room team members by performing various administrative tasks such as answering phones, scheduling appointments, and managing correspondence.
- Contributed to a safer healthcare setting by adhering to strict patient privacy guidelines and HIPAA regulations.
- Increased efficiency of the admissions process by assembling charts, forms, consents, and other required documentation for new patients.
- Kept detailed records of all emergency room visits, creating an organized database that allowed for efficient retrieval of past patient information when necessary.
- Facilitated timely access to care by verifying insurance information and obtaining necessary authorizations for treatment.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Provided ongoing training to new Emergency Room Clerks, sharing best practices and ensuring a high standard of performance in the department.
- Managed high-stress situations calmly while prioritizing multiple competing demands from both patients and healthcare providers.
- Expedited patient discharges by coordinating with medical staff to ensure all paperwork was completed accurately and promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma -
Valencia High School
Placentia, CA06-1982
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant II
Kaiser Permanente
09.2004 - Current
Emergency Room Clerk
Kaiser Permanente
03.2004 - 09.2004
High School Diploma -
Valencia High School
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