Sharon Castle

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Assisted customers find the items they were looking for

Provided advanced knowledge about the products we sold

Provided excellent customer service to encourage repeat business

Organized and merchandised incoming stock

Assisted customers with finding the products they were looking for by asking specific questions

Showcased duvets, duvet covers, blankets and sheets to give customers an idea of what the full package would look like at home

Stocked incoming product

Handled cash, debit and credit transactions

Processed sales of products

Handled cash, credit and debit

Assisted customers in locating products

General housekeeping duties

Sold and processed lottery tickets

Ensured security by identifying and reporting suspicious antibiotics to the store manager

Provided excellent customer service by identifying the needs of our customer

Provided advanced knowledge of our brands and individual products

Processed cash, credit and debit transactions

Opened and closed the store as a keyholder

General housekeeping as needed

Inventory counts and reported low stock to the store manager

Assisted with deliveries and merchandising

Entered data into the database regarding accounts still outstanding

Counted and reconciled the tills from the previous day

Counted and reconciled the cash room and safe

Filling as needed

Helped with onboarding new employees

Trained new employees on cash, debit and credit transactions

Supervised up to 21 cashiers

Generated daily reports

Counted tills and reconciled them at the end of each shift

Answered customer questions regarding pricing, returns and general inquiries

Handled angry and upset customers with empathy and dignity while still upholding company policies

Assisted cashiers with change requests, cash pick ups

Set up and implemented new plano grams

Stocked incoming product

Reported inventory shortages to the store manager

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Baked product to be sold in the morning
• Answered drive-thru orders and handled cash and debit transactions
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.