Sharon Caissy
Gatineau,QC
Summary
Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Successful at taking on various project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and organization skills.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Public Services and Procurement Canada
Ottawa, Ontario
09.2020 - Current
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Managed a Microsoft Teams channel to facilitate collaboration, streamline communication, and support team productivity.
- Maintained and organized documents, ensuring accurate and systematic filing within shared folders.
- Created and presented biweekly summary reports of key performance indicators.
- Coordinated and facilitated meetings with senior management to ensure successful presentation delivery.
- Regularly developed and sent out communications, such as project updates, event notifications, and resource distributions, to keep all stakeholders informed and engaged.
- Created presentations that effectively communicated the status of project items.
Administrative Support
The Royal Ottawa Golf Club
Ottawa, ON
03.2019 - 12.2019
- Provided administrative support to management team.
- Facilitated effective and respectful communication across all departments.
- Managed phone and online communication to enhance member experience with reservations and tee times, resulting in increased utilization of dining and golfing amenities.
- Publicized events through the company website to boost participation at various club functions.
Startup Cafe Assistant
Jamari Espresso House
Ottawa, ON
05.2018 - 12.2018
- Coordinated procurement of necessary materials, guaranteeing efficient and cost-effective ordering.
- Contacted and established partnerships with local businesses to feature their products in-store.
- Researched and recommended barista equipment.
- Designed café dessert menu and produced items weekly for a startup health and wellness fitness center, driving demand for their product.
- Renovated studio space encompassing painting, landscaping, and cabinetry resulting in a successful opening and the establishment of a dynamic and flourishing small business community.
Store Supervisor
Rocky Mountain Chocolate Factory
Ottawa, Ontario
02.2013 - 08.2018
- Promoted to store supervisor due to excellent customer service skills and desire for increased responsibility
- Created a weekly cleaning schedule to uphold company’s sanitation standard guidelines
- Implemented bi-weekly staff availability reporting system resulting in improved attendance and punctuality by all staff members.
- Created bi-monthly staff meeting and workshop schedule, effectively boosting employee morale and productivity.
Education
Bachelor of Arts, Co-op - Psychology
Carleton University
Ottawa, ON06.2022
Baking and Pastry Arts, Certificate Program -
Algonquin College
Ottawa, ON04.2016
Skills
- Customer Service
- Written Communication
- Verbal Communication
- Reporting
- Presenting
- Research
- Data Analysis
- Competitive Analysis
- Operating Systems
- Leadership Skills
- Training
- Facilitation
- Mentoring
- Agenda Formulation
- Event Organization
- Event Coordinating
Timeline
Project Coordinator
Public Services and Procurement Canada
09.2020 - Current
Administrative Support
The Royal Ottawa Golf Club
03.2019 - 12.2019
Startup Cafe Assistant
Jamari Espresso House
05.2018 - 12.2018
Store Supervisor
Rocky Mountain Chocolate Factory
02.2013 - 08.2018
Bachelor of Arts, Co-op - Psychology
Carleton University
Baking and Pastry Arts, Certificate Program -
Algonquin College
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