Sharon Bowen
Oceanside
Summary
Dedicated professional with extensive experience in front desk management and customer service. Proven ability to enhance office operations while fostering team collaboration and ensuring exceptional client relations.
Experience delivering customer service and administrative excellence, including clerical support and public interactions.
Overview
17
17
years of professional experience
Work History
Administrative Support Assistant II
California State University San Marcos
San Marcos, CA
04.1997 - 10.2013
- Coordinated office operations to enhance workflow efficiency and support departmental objectives.
- Managed scheduling and logistics for meetings, ensuring timely communication among faculty, staff, and students.
- Developed and maintained filing systems to improve document retrieval and organization.
- Trained new staff on administrative procedures, fostering a collaborative team environment.
- Collaborated with cross-functional teams to support strategic planning efforts and operational improvements.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
El Camino High School
Oceanside, CA01-1974
Skills
- Front desk management
- Verbal communication
- File organization
- Reception duties
- Multi Tasking
- Customer service
- Critical thinking
- Team collaboration
- Customer and client relations
Timeline
Administrative Support Assistant II
California State University San Marcos
04.1997 - 10.2013
High School Diploma -
El Camino High School