Sharon Antony
Stettler,AB
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
7
7
years of professional experience
Work History
Sales Representative
4L Communications • Stettler, AB
10.2023 - 01.2024
- Present, promote, and sell Telus products and services to prospective customers
- Use solid arguments to convey the benefits of Telus offerings
- Perform cost-benefit analyses of existing and potential customers
- Understand customer needs and tailor solutions accordingly
- Establish and maintain positive business relationships with clients
- Reach out to customer leads through cold calling and other outreach methods.
Customer Service & Sales
Grayline Sightseeing
02.2023 - 02.2024
- Managed different computer platforms like Betterez where all the bookings are made and Palaisis where ticketing and customer databases are handled
- Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
- Provided friendly, knowledgeable customer service that resulted in an increase in sales
- Managed the onboarding process for passengers, including assisting with ticketing, baggage, and seating requests
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel
- Created high-quality images for print and web media, resulting in an increase in customer engagement and brand awareness.
Lead Sales Agent
The Mobile Shop
06.2022 - 02.2024
- Developed a CRM system to track sales and client data, resulting in improved customer service and lead conversion rates
- Generated new business through cold-calling and lead generation, resulting in an increase in sales
- Provided technical support for end-users and resolved escalated technical issues
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Worked with all cellular networks across Canada and created new connections for customers through their online platforms
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Sales Associate Team Leader
Dollarama, Victoria
11.2020 - 02.2024
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Educated associates on market trends and stayed up-to-date on forecasts
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Prepared large cash deposits with zero discrepancies
- Tracked stock using company inventory management software.
Executive Assistant
Tesla Tours
04.2020 - 02.2024
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
Customer Service Associate
Bottle Depot
05.2019 - 02.2024
- Engaged with customers to understand and resolve issues and answer product questions
- Developed and actualized customer service initiatives to decrease wait times.
Social Media and Marketing Assistant
Bin Majid Hotels & Resorts
08.2017 - 02.2024
- Answered all messages and comments that are being received on Social Media platforms like Facebook, Instagram, Twitter, and LinkedIn
- Researched and monitored activities of company competitors
- Scheduled mass mail to all the guests to let them know about the new offers and packages
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty
- Overseen direct communications with customers through the CRM
- Prepared monthly Marketing Reports and Presentations
- Prepared weekly reports for all Social Media platforms to know about the customer reach.
Education
Some College (No Degree) - Social Media Marketing
Udemy
OnlineBachelor of Arts - Tourism Management
Royal Roads University
Victoria, BC09.2020
Associate of Arts - Hospitality And Tourism Management
Mount Royal College
Kerala, India04.2018
Skills
- Customer Segmentation
- Sales Training
- Industry Expertise
- Team Collaboration
- Marketing
- Client Relationship Management
- Performance reporting
- Social Media Strategy
- Trained in MS Office, CRM, Canva, Adobe Software
Languages
English
Full Professional
Timeline
Sales Representative
4L Communications • Stettler, AB
10.2023 - 01.2024
Customer Service & Sales
Grayline Sightseeing
02.2023 - 02.2024
Lead Sales Agent
The Mobile Shop
06.2022 - 02.2024
Sales Associate Team Leader
Dollarama, Victoria
11.2020 - 02.2024
Executive Assistant
Tesla Tours
04.2020 - 02.2024
Customer Service Associate
Bottle Depot
05.2019 - 02.2024
Social Media and Marketing Assistant
Bin Majid Hotels & Resorts
08.2017 - 02.2024
Some College (No Degree) - Social Media Marketing
Udemy
Bachelor of Arts - Tourism Management
Royal Roads University
Associate of Arts - Hospitality And Tourism Management
Mount Royal College
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