Sharon Alexander
Toronto,ON
Summary
Dynamic Call Center Quality Assurance Specialist at Verequest, recognized for enhancing customer experience through keen analytical skills and a detail-oriented approach. Highly effective with people and customers, leveraging strong communication, adaptability, and empathy to evaluate interactions and coach agents. Proven ability to build rapport, deliver impactful feedback, and ensure compliance and service excellence in fast-paced environments.
Overview
47
47
years of professional experience
Work History
Call Center Quality Assurance Specialist
Verequest
05.2022 - Current
Detail-oriented Call Center Quality Assurance Specialist with strong listening, analytical, and communication skills. Experienced in evaluating customer interactions, supporting agent performance, and maintaining high service and compliance standards. Great with people, bringing a performance background that strengthens emotional intelligence, adaptability, clear delivery, and audience awareness—enhancing coaching, feedback, and customer experience evaluation.
Actor
Self-employeed
01.1979 - Current
Actor with experience delivering engaging performances by applying strong communication, emotional intelligence, and audience awareness. Skilled in script analysis, interpreting direction, and conveying tone and intent clearly and authentically. Highly adaptable, responsive to feedback, and effective in collaborative, fast-paced environments. Known for professionalism, presence, and the ability to build rapport quickly with diverse individuals.
Education
Technology Diploma - Broadcast Journalism
BCIT
VancouverSkills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Customer service
- Customer focus
- Attentive and observant
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Call Center Quality Assurance Specialist
Verequest
05.2022 - Current
Actor
Self-employeed
01.1979 - Current
Technology Diploma - Broadcast Journalism
BCIT