Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Alexander

Niagara Falls

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Lemencello's. Proven ability to manage high-volume dining while ensuring guest satisfaction and swift resolution of concerns. Expertise in cash handling and food running, contributing to memorable dining experiences and repeat business.

Overview

9
9
years of professional experience

Work History

Server

Lemencello's
04.2017 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Amica Retirement Home
01.2014 - 02.2017
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Customer Service Representative

Casablanca Hotel
03.2011 - 04.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Arts - Jewelry Design

George Brown College
Toronto, None
09-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Food running
  • High volume dining
  • Service prioritization

Timeline

Server

Lemencello's
04.2017 - 01.2020

Server

Amica Retirement Home
01.2014 - 02.2017

Customer Service Representative

Casablanca Hotel
03.2011 - 04.2013

Associate of Arts - Jewelry Design

George Brown College

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Sharon Alexander