Sharon Alabi
Camis Inc
Winnipeg,MB
3
years of professional experience
Work History
Reservation Agent
3 Months- Responded to inbound customer calls across Canada regarding Parks Canada reservations and services.
- Assisted customers with making, modifying, and cancelling reservations while maintaining accuracy and attention to detail.
- Scheduled bookings and provided information on campgrounds, accommodations, activities, fees, and park policies.
- Handled a high volume of calls while providing professional, empathetic, and excellent customer service.
- Documented customer interactions and reservation details using various computer systems.
- Resolved customer inquiries and issues by identifying suitable solutions and escalating concerns when necessary.
- Navigated multiple software applications efficiently while maintaining accuracy.
- Verified customer information and processed reservation requests in line with company procedures.
- Met performance expectations for call quality, productivity, and customer satisfaction.
Retail and Optical Associate
4 Months- Welcomed and supported patients with a friendly and professional demeanor.
- Answered phone calls, addressed emails, and arranged appointments efficiently.
- Registered patients and updated electronic health records accurately.
- Verified insurance details and processed payments promptly.
- Assisted optometrist during patient examinations as required.
- Conducted preliminary testing and diagnostic procedures based on provided training.
- Coordinated efforts with optical laboratories and suppliers for timely service.
- Maintained inventory of frames, contact lenses, and office supplies effectively.
- Ensured reception and examination areas remained clean, organized, and well-stocked.
- Executed general administrative and clerical tasks as assigned.
Receptionist
1 Year 9 Months- Assisted visitors by providing a friendly and professional front desk experience.
- Handled incoming calls, managed email communications, and scheduled appointments while routing inquiries to relevant personnel.
- Maintained precise records, prepared necessary documentation, and performed data entry to facilitate daily administrative tasks.
- Supported office operations by overseeing supply levels, organizing reception areas, and ensuring efficient daily workflow.
- Provided administrative assistance to management and team members through filing, document preparation, and other routine office responsibilities.
Education
Diploma - IT & Web Development
Skills
Customer service & patient care
Retail sales & product recommendations
Frame styling & eyewear selection
Pre-screening & optical equipment support
Appointment scheduling & administration
Verbal & written communication
Team collaboration
Organization & time management
Problem-solving
Microsoft office
Affiliations
- Sep 2023 – Present UWinnpeg Toastmasters Club – Member
- Practiced and improved my public speaking, communication, and leadership skills.
- Aug 2023 – Present African Student Association – Treasurer
- Wrote SQL queries to generate financial reports, such as monthly revenue and expense statements.
- Collected member dues, prepared, and monitored the club’s budget to help club events.
- Used MySQL to budget, input and track our donations and event costs
- Aug 2023 – Present BIPoC Lounge – Member
- Supported Black, Indigenous and students of color.
- Promoted diversity and inclusion on campus through events.
- Aug 2023 – Present UWinnpeg Art History Students Association – Member
- Connected and encouraged art history students through events and activities.
Timeline
Reservation Agent
Camis Inc
05.2026 - CurrentRead More
Retail and Optical Associate
Specsavers
12.2025 - 04.2026Read More
Receptionist
Ubisoft Winnipeg
09.2023 - 06.2025Read More
Red River College
Diploma from IT & Web Development
Read More