Sharnjeet Kaur
Surrey,BC
Summary
I am looking to advance myself in my career and move forward with all the experience I have obtained while working in a customer service rich environment. Having real life experience dealing with customer service and administrative work for about four years. I am ready to advance myself into a committed position that will give me the opportunity to grow within an organization and passionately perform.
Overview
4
4
years of professional experience
Work History
Office Administrator
Surrey HVAC Supply Ltd.
02.2022 - Current
- Interacting with customers by phone, email, or in-person to provide information.
- Keeping documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Tracking sales in the sales module for accurate order placement and managed inventory in response to sales trends.
- Working closely with suppliers for service level agreement compliance and effective logistics support.
- Following up overdue payments and payment plans from clients to establish good cash flow.
- Labeling, organizing and locating inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Coordinating communications, financial processing, registration, recordkeeping, and other administrative functions.
- Training new team members by relaying information on company procedures and safety requirements.
Administrative Assistant
SSB Drywall Ltd.
05.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
E-Commerce Associate
Walmart
04.2020 - 04.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Built and maintained relationships with peers and upper management to drive team success.
- Tested website features and functionality for optimal performance.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Sales Associate
La Vie En Rose
09.2019 - 03.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Post-Degree Certificate - Business And Project Management
Vancouver Community College
Vancouver, BC04.2021
Master of Science - Mathematics
Panjab University, Chandigarh
Punjab, India05.2018
Post Graduate Diploma - Computer And Applications
Panjab University, Chandigarh
Punjab, India05.2016
Associate of Science - Mathematics And Science
Panjab University, Chandigarh
Punjab, India05.2015
Skills
- Vendor Sourcing
- Billing and Collections
- Money Management
- Product Promotion
- Outgoing Shipments Oversight
- Paperwork Reviewing
- Company Inventory Oversight
- Resource Management
- Delivery Scheduling
- MS Word, MS Excel, and MS Power Point
- MS project
Accomplishments
- Used Quickbooks online software to create and send invoices electronically.
- Used Quickbooks online software to record payments collected from customers.
- Used Cougar Mountain Software to track the inventory.
- Used Cougar Mountain Software to create Purchase Orders.
Timeline
Office Administrator
Surrey HVAC Supply Ltd.
02.2022 - Current
Administrative Assistant
SSB Drywall Ltd.
05.2021 - 01.2022
E-Commerce Associate
Walmart
04.2020 - 04.2021
Sales Associate
La Vie En Rose
09.2019 - 03.2020
Post-Degree Certificate - Business And Project Management
Vancouver Community College
Master of Science - Mathematics
Panjab University, Chandigarh
Post Graduate Diploma - Computer And Applications
Panjab University, Chandigarh
Associate of Science - Mathematics And Science
Panjab University, Chandigarh
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