Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional friendly , knowledge based service and unmatched support.
Hi, I’m
Sharnelle Fajingbesi
Customer Service Professional
Barrie,ON
Summary
Overview
18
years of professional experience
1
Certification
Work History
Independant Living Services of Simcoe County
Personal Support Worker
01.2020 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Transcom
Customer Care Representative
05.2013 - 01.2018
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Gemma Communications
Customer Support Specialist
07.2006 - 03.2010
Job overview
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Multitasked to handle diverse customer needs in high-volume call centre setting, prioritizing tasks to keep up with challenging deadlines.
Education
Simcoe County District School Board Continuing EducationMidhurst, ON
PSW Accredited Certificate from Personal Support Worker
12.2019
University Overview
Seneca College of Applied Arts And TechnologyNorth York, ON
BBA from General Business Studies
10.2013
University Overview
Skills
- Effective communication Skills
- Technical Support
- Attentive Listening
- Calm under pressure
- Organization Skills
- Privacy and confidentiality
- Data Entry
- Call Center Operations
- Product Knowledge
- Technical Support
- Problem Solving and flexibility
- Product and service solutions
Languages
English
Native or Bilingual
Certification
- PCW - Personal Care Worker
- BA General Business Applied Degree
Timeline
Personal Support Worker
Independant Living Services of Simcoe County
01.2020 - Current
Customer Care Representative
Transcom
05.2013 - 01.2018
Customer Support Specialist
Gemma Communications
07.2006 - 03.2010
Simcoe County District School Board Continuing Education
PSW Accredited Certificate from Personal Support Worker
Seneca College of Applied Arts And Technology
BBA from General Business Studies
- PCW - Personal Care Worker
- BA General Business Applied Degree
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