Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharneet Aulakh

Vancouver

Summary

I am a dedicated administrative professional with a strong work ethic, consistently completing tasks efficiently to exceed expectations. As a reliable team member, I willingly tackle challenging assignments and am committed to contributing towards business success. I strive to support my team and serve customers by going above and beyond. Motivated to learn and grow continually, I handle assignments independently as & when needed and am always ready to take on additional responsibilities beyond basic requirements. A quick learner with proficient computer skills, I adapt swiftly to new technologies and processes

Overview

6
6
years of professional experience

Work History

Front Desk Agent/Associate

WYNDHAM GROUP
01.2022 - Current
  • Managed group blocks & cruise drop-off services during the peak season.
  • Trained new and existing employees on the property management system.
  • Fostered strong working relationships across all departments through effective and professional communication.
  • Managing commissions for reservations from Expedia, Booking.com, and other third-party booking platforms.
  • Provided information about hotel services and local attractions to enhance guest experience.
  • Assisted with reservation changes, cancellations, and special requests.
  • Monitored and resolved technical and procedural issues in front office workflows.
  • Skilled in handling emergency situations, including fire procedures and power outage protocol, ensuring a secure environment for guests and employees.


Team Leader

TRANS ASIA INTERNATIONAL
08.2020 - 12.2020
  • Handled customer inquiries and resolved complaints promptly across multiple channels.
  • Managed recordkeeping and organized company documents.
  • Reconciled attendance records and processed weekly payroll.
  • Supported team members in resolving complex issues with critical thinking and communication.
  • Prepared letters, reports, and other official documents.

Supervisor

HMK International
05.2019 - 07.2020
  • Supervised and dispatched orders with efficient time management.
  • Communicated with customers to address product inquiries and resolve issues.
  • Set sustainable business targets to drive long-term improvements.
  • Collected and documented operational data for business analysis.
  • Recommended process improvements based on data-driven insights.

Education

Post Degree Diploma - Business and Project management

VANCOUVER COMMUNITY COLLEGE
01.2022

Bachelor Of Commerce - Management Studies

PANJAB UNIVERSITY
01.2019

Skills

  • MICROSOFT SUITE (EXCEL, OFFICE)
  • REVENUE MANAGEMENT
  • PROPERTY MANAGEMENT SYSTEM
  • ATTENTION TO DETAIL
  • COMMUNICATION MANAGEMENT
  • PROBLEM-SOLVING
  • CRITICAL THINKING
  • PAYROLL MANAGEMENT
  • VALID CLASS 5 LICENSE
  • PHONE CALL ETIQUETTE
  • INVENTORY OVERSIGHT
  • GUEST RELATIONS

Timeline

Front Desk Agent/Associate

WYNDHAM GROUP
01.2022 - Current

Team Leader

TRANS ASIA INTERNATIONAL
08.2020 - 12.2020

Supervisor

HMK International
05.2019 - 07.2020

Bachelor Of Commerce - Management Studies

PANJAB UNIVERSITY

Post Degree Diploma - Business and Project management

VANCOUVER COMMUNITY COLLEGE
Sharneet Aulakh