Sharnbir Kaur
Pictou,NS
Summary
Dynamic customer service professional with a proven track record at Tim Hortons, excelling in conflict resolution and enhancing customer loyalty through empathy and effective communication. Skilled in cash handling and problem-solving, I consistently deliver personalized solutions, ensuring a positive experience and fostering long-term relationships with clients.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
Tim Hortons
01.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
Security Officer
Paragon Security
09.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Pharmacy Assistant
Bewell Pharmacy
06.2022 - 08.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
Customer Service Representative
Mobile Company
09.2022 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Business
Niagara College Canada
Niagara-on-the-Lake, ON06-2025
Computer Applications
S.B.S Computer Institute
Amritsar01-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Multitasking and organization
- Upselling techniques
- Ordering and stocking
- Problem-solving
- Honest and dependable
Languages
English
Hindi
Punjabi
Timeline
Cashier
Tim Hortons
01.2024 - 07.2025
Security Officer
Paragon Security
09.2023 - 01.2024
Customer Service Representative
Mobile Company
09.2022 - 11.2023
Pharmacy Assistant
Bewell Pharmacy
06.2022 - 08.2023
Business
Niagara College Canada
Computer Applications
S.B.S Computer Institute
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