Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Sharna Benjamin

Brampton,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
years of professional experience

Work History

Working Solutions

Call Center Customer Service Representative
04.2023 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Attended telephone skills and program information training sessions to boost aptitude.

Saba Rock Resort

Retail Shop Manager/Buyer Manager, Sales
06.2022 - 03.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales and profitability by over 30% through effective inventory management process and buying efficiency.

Sandals Resorts International

Regional Retail Manager
10.2017 - 06.2022

Job overview

  • Controlled store inventory and reviewed cash handling and operations reports.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability. Increased profitability by 15% over single financial periods
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sandals Regency La Toc

Retail Shop Manager
09.2010 - 09.2017

Job overview

  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Increased revenue by at leas 5% over budget annually,
  • Reduced COS through effective pricing methods and effective inventory control including loss prevention initiatives and exit strategies

Education

Trios College
Brampton, ON

College Diploma from Supply Chain & Logistica Management
08.2024

Sir Arthur Lewis Community College
St.Lucia

College Diploma from Hospitality And Tourism Management
12.2000

Skills

  • Call Center Operations
  • Training and Development
  • Detailed Evaluations
  • Product and Service Knowledge
  • POS Systems and Ordering Platforms
  • Microsoft Office
  • Invoice Preparation and Processing
  • Program Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Achieved financial management excellence through effectively helping with product procurement demands
  • Promoted to Regional Sales Manager after 7 successful years in the retail sales department.
  • Managed to Money Maker award winning sales team at Sandals Resorts for 10 years cosequitively .
  • Named "Manager of the Year" in 2012 and 2013.

Timeline

Call Center Customer Service Representative

Working Solutions
04.2023 - Current

Retail Shop Manager/Buyer Manager, Sales

Saba Rock Resort
06.2022 - 03.2023

Regional Retail Manager

Sandals Resorts International
10.2017 - 06.2022

Retail Shop Manager

Sandals Regency La Toc
09.2010 - 09.2017

Trios College

College Diploma from Supply Chain & Logistica Management

Sir Arthur Lewis Community College

College Diploma from Hospitality And Tourism Management

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Sharna Benjamin