Sharmon Massey
Vernon
Summary
Dynamic Senior Wealth Associate with over 34 years of experience in financial services. Expertise in compliance, team collaboration, client onboarding, and building and maintaining client rapport. Efficient use of various systems including Excel, Croesus and Salesforce for compliance.
Overview
18
18
years of professional experience
Work History
Senior Wealth Associate
Wellington-Altus
Vernon
04.2022 - Current
- Assisted financial advisors in managing client relationships and streamlining documentation processes.
- Coordinated schedules and facilitated meetings for client consultations and team discussions to enhance collaboration.
- Prepared detailed reports and presentations for internal and external stakeholders.
- Assisted in compliance tasks by ensuring adherence to regulatory standards.
- Managed client inquiries, providing timely information and support.
- Developed strong customer relationships through attentive and friendly service.
Manager of Investment Services
SIA Private Wealth
Vernon
01.2023 - 04.2024
- Collaborated with financial advisors to optimize client service delivery.
- Mentored junior staff on compliance regulations and best practices.
- Implemented process improvements to streamline client onboarding procedures.
- Facilitated training sessions to strengthen team expertise in wealth management tools.
- Identified and resolved performance issues to enhance team efficiency.
- Assisted in preparing comprehensive financial reports for client presentations.
- Coached and mentored team members to elevate their job performance.
Senior Wealth Associate
HollisWealth
Vernon
01.2008 - 01.2023
- Addressed client investment account inquiries and service requests to enhance client satisfaction.
- Coordinated communication between clients and financial advisors to ensure effective service delivery.
- Supported senior advisors during financial planning sessions to streamline processes and enhance client engagement.
- Managed client documentation and ensured compliance with regulatory standards.
- Collaborated with team members to streamline client onboarding processes.
- Maintained accurate records within the firm's customer relationship management system.
Education
CEA -
CICEA
Toronto, ON01-2022
CSC -
Canadian Securities Institute
Toronto01-2001
Skills
- Client relationship management
- Client onboarding
- Client service initiatives
- Regulatory compliance
- Process improvement
- Team collaboration
Timeline
Manager of Investment Services
SIA Private Wealth
01.2023 - 04.2024
Senior Wealth Associate
Wellington-Altus
04.2022 - Current
Senior Wealth Associate
HollisWealth
01.2008 - 01.2023
CEA -
CICEA
CSC -
Canadian Securities Institute