Summary
Overview
Work History
Education
Skills
Availability
Qualifications
Timeline
Generic

Sharo Wankar

Winnipeg,Manitoba

Summary

A diligent and performance-driven professional with extensive experience working within customer service work environments, and delivery of great customer service. Consistently displays excellent verbal and written communication skills, along with attention to detail and accuracy. A motivated individual who maintains a flexible approach, with the ability to become accustomed to the ever-changing work environment. Manages time effectively to organize and prioritize workload. Works under time constraints and conforms to established schedules and deadlines. Always open to teamwork and learning new skills. Striving to do a better job than the day before.

Overview

6
6
years of professional experience

Work History

Lumber Associate

Home Depot
03.2022 - Current
  • Knowledgeable about lumber and building materials, demonstrate good judgment in decision making and problem solving as always, putting what is best for the customer within consideration
  • Restock building and lumber materials as required
  • Operating reach truck, forklift, radical saw, and panel saw along with other equipment efficiently while prioritizing safety rules and regulations.
  • Optimized space utilization within the lumber yard, arranging materials for easy access and streamlined order fulfillment.

Apple Care Technical Support

Apple Inc.
03.2021 - 11.2021
  • Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
  • Boosted call center efficiency by mastering internal tools such as ticketing systems and knowledge databases.
  • Efficiently managed high call volumes during peak periods without compromising quality or responsiveness to customer inquiries.
  • Monitored system performance to identify potential issues.

Service Specialist

London Drugs
07.2018 - 03.2021
  • Managed cashiers on shift and maintained break schedule to ensure an adequate number of associates were available on the sales floor at all times
  • Processed payments, handled cash, and dealt with returns and exchanges using a POS system
  • Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
  • Trained in various other departments to meet customer satisfaction

Server

The Don Restaurant
09.2018 - 11.2018
  • Attending to customer's needs with a friendly, polite, and cheerful manner
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Architectural And Engineering Technology

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
06.2026

Bachelor of Arts - Mathematics

The University of Winnipeg
Winnipeg, MB
06.2024

High School Diploma -

Fort Richmond Collegiate
Winnipeg, MB
06.2018

Skills

  • Problem Solving
  • Team Work
  • Adaptability
  • Critical Thinking
  • Strong Work Ethic
  • Leadership
  • Customer Service
  • Collaboration
  • Time Management
  • Performance Improvement
  • MS Office
  • Operations Management

Availability

Presently available to take on full time opportunities and legally eligible to work in any province

Qualifications

Able to deal courteously, professionally, and tactfully with customers in a variety of circumstances, Strong written and verbal communication skills developed through past academic and work experience where team participation, listening, and team management were crucial, Exemplary problem-solving skills; able to identify problems and implement corrective processes, Exceptional organizational, coordination and time-management skills to prioritize and effectively multitasks, Adaptable, self-motivated, reliable, punctual, presentable and highly professional manner with a strong work ethic, IT skills: MS Office Suite (Excel, Word, Power Point, and Outlook)

Timeline

Lumber Associate

Home Depot
03.2022 - Current

Apple Care Technical Support

Apple Inc.
03.2021 - 11.2021

Server

The Don Restaurant
09.2018 - 11.2018

Service Specialist

London Drugs
07.2018 - 03.2021

Architectural And Engineering Technology

Red River College of Applied Arts, Science And Technology

Bachelor of Arts - Mathematics

The University of Winnipeg

High School Diploma -

Fort Richmond Collegiate

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Sharo Wankar