Sharmistha Bhattacharya
Waterloo,ON
Summary
Personable administrative professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Magna Resources
Kitchener, Ontario
03.2021 - 05.2024
- Maintained accurate client records and databases, supporting efficient data management and accessibility.
- Managed executive calendars and scheduled appointments, ensuring optimal time management.
- Prepared client correspondence and forms, maintaining professionalism and attention to detail.
- Maintained accurate client records and databases.
- Supported the hiring process through scheduling interviews and maintaining applicant records.
- Coordinated with multiple departments to ensure seamless workflow and optimize productivity.
- Fostered a positive office environment, ensuring a warm and inviting space for all visitors.
- Executed general office duties while providing prompt and professional assistance to walk-ins and phone inquiries, enhancing customer experience.
- Assisted in organizing trade shows and marketing activities, enhancing company visibility.
Sales Associate
Hudson Bay
Waterloo, Ontario
09.2019 - 01.2020
- Guided customers in selecting appropriate products, enhancing their shopping experience.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Executed POS counter operations with precision and speed.
Customer Service Manager
Ashirs Jewelry
Bangalore, Karnataka
04.2014 - 03.2017
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Monitored staff performance to ensure adherence to customer service standards.
Education
Bachelor of Commerce - Commerce
University of Calcutta
Calcutta, West Bengal, India 05.2001 -
PGDHRM - Human Resource Management
Symbiosis
Pune, IndiaSkills
- Database management
- Organizational skills
- Customer relationship management
- Document preparation
- MS Office and Outlook
- Effective communication skills
Certification
LLQP
Affiliations
- Engaged in community service
- Studying and practising occult science
- Love music, driving, painting, writing.
Other
- Have G licence and a reliable car to commute.
References
References available upon request.
Timeline
Office Administrative Assistant
Magna Resources
03.2021 - 05.2024
Sales Associate
Hudson Bay
09.2019 - 01.2020
Customer Service Manager
Ashirs Jewelry
04.2014 - 03.2017
Bachelor of Commerce - Commerce
University of Calcutta
05.2001 -
PGDHRM - Human Resource Management
Symbiosis
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