Sharmin Islam
Thunder Bay,ON
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollarama
07.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed detailed plans based on broad guidance and direction.
Department Manager
Walmart
04.2023 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Administrative Coordinator
Asiatic Marketing Communication Limited
08.2020 - 07.2021
- Trained team members on new services and products to support promotional efforts.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Prepared detailed documents and reports in adherence administrative processes.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Assisted management with special projects to complete all tasks by deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Assistant Engineer
ROBIN PRINTING & PACKAGES LTD
08.2018 - 07.2020
- Created detailed reports on engineering activities and findings.
- Supported senior engineers with detailed design drawings, calculations, and analysis for various engineering projects.
- Collaborated with engineering team to determine project specifications.
- Led engineering teams to successfully complete projects on time and within budget.
- Improved communication between team members by creating clear project documentation and updating progress reports regularly.
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
Education
Bachelor of Science - Electrical And Electronics Engineering
American International University of Bangladesh
Master of Science - Electrical And Computer Engineering
Lakehead University
08.2023
Skills
- Technical Skills : Microsoft Office, Excel, Powerpoint, Java, Autocad
- Soft Skills: Mentoring and Coaching, Detailed Oriented, Documentation And Reporting, Decision-Making, Analytical Thinking,Customer service focus,Incidents management,Staff Training, Professionalism
Timeline
Assistant Manager
Dollarama
07.2023 - Current
Department Manager
Walmart
04.2023 - Current
Administrative Coordinator
Asiatic Marketing Communication Limited
08.2020 - 07.2021
Assistant Engineer
ROBIN PRINTING & PACKAGES LTD
08.2018 - 07.2020
Master of Science - Electrical And Computer Engineering
Lakehead University
Bachelor of Science - Electrical And Electronics Engineering
American International University of Bangladesh
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