Sharmin Islam
Thunder Bay,ON
Overview
6
6
years of professional experience
Work History
Shift Manager
Dollarama
Thunder Bay
10.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised employees and oversaw quality compliance with company standards
Administrative Coordinator
Asiatic Marketing Communication Limited
Bangladesh
08.2019 - 07.2021
- Trained team members on new services and products to support promotional efforts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Prepared detailed documents and reports in adherence administrative processes.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Assisted management with special projects to complete all tasks by deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Assistant Engineering Intern
ROBIN PRINTING & PACKAGES LTD
Bangladesh
08.2018 - 07.2019
- Result Gained expertise in various engineering methodologies by actively participating in ongoing training programs.
- Conducted research to identify and evaluate new technologies and concepts.
- Supported senior engineers in conducting research and analysis, leading to more informed decision-making.
- Collaborated with other departments to facilitate successful project completion.
- Documented and developed engineering procedures and processes.
- Monitored and evaluated engineering performance to recommend improvements.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
Education
Master of Science - Electrical And Computer Engineering
Lakehead University
Thunder Bay, ON08.2023
Bachelor of Science - Electrical And Electronics Engineering
American International University of Bangladesh
Bangladesh05.2018
Skills
- Technical Skills : Microsoft Office, Excel, Powerpoint, Python, Autocad
- Soft Skills: Mentoring and Coaching, Punctual and Reliable, Communication, Quick Learner, Detailed Oriented, Documentation And Reporting, Decision-Making, Analytical Thinking
Timeline
Shift Manager
Dollarama
10.2021 - Current
Administrative Coordinator
Asiatic Marketing Communication Limited
08.2019 - 07.2021
Assistant Engineering Intern
ROBIN PRINTING & PACKAGES LTD
08.2018 - 07.2019
Master of Science - Electrical And Computer Engineering
Lakehead University
Bachelor of Science - Electrical And Electronics Engineering
American International University of Bangladesh