Sharmila Nazrin Hyderali
Kitchener,ON
Summary
Detail-oriented Business Analyst with 10+ years of experience in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Highly trained and well-qualified possessing exceptional testing qualifications related to both manual and automation. Knowledgeable about troubleshooting, implementation and ongoing operation of complex systems in collaboration with solid teams. Strong leader well-versed in team management, communication, and process integration. History of building and maintaining forward-thinking and productive environments focused on teamwork and common objectives.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Management Trainee
Sherwin Williams
ON, Canada
01.2022 - Current
- Working as a Management Trainee with Sherwin Williams, ON, Canada
- Started as a Part Timer in Jan 2022 and currently a Management Trainee with the company
- Responsibilities include but are not limited to providing assistance to the customers in-person and over the phone, order billing in POS, store administration, verifying adherence to rules and regulations, and making lead generation calls to support business growth.
- Enhanced leadership abilities through training and hands-on task completion.
- Analyzed financial statements and budgets to identify cost savings opportunities.
QA Lead - System Analyst (Manual + UI and API Automation)
Hexaware Technologies Ltd.
03.2020 - 12.2021
- Worked as a QA Lead - System Analyst for the Air Canada (KILO Loyalty Program) project at Hexaware Technologies Ltd
- Responsibilities included participating and facilitating agile ceremonies, understanding requirements, preparing test scenarios and test cases, implementing automation frameworks, maintaining automation code and resources, performing manual and automation testing, following up with test teams, tracking defects, conducting triage calls, and sprint review meetings with clients.
System Analyst
Hexaware Technologies Ltd.
03.2020 - 08.2021
- Worked as a System Analyst for the Best Pass (Toll Management System) project at Hexaware Technologies Ltd
- Responsibilities included managing the project, providing timely updates to stakeholders, creating stakeholder engagement plan and risk/change management plan, conducting and facilitating scrum events, working with different levels of organization and stakeholders to collect requirements, managing product development issues, conducting stakeholder interviews, overseeing change management, and working on process documentation and report tracking.
QA Lead - Senior Software Test Engineer and Defect Manager
Sensiple Software Solutions
07.2014 - 09.2019
- Worked as a QA Lead - Senior Software Test Engineer and Defect Manager at Sensiple Software Solutions
- Responsibilities included developing estimation guidelines for defect management tasks, documenting best practices, implementing defect review processes, communicating throughout the defect management process, identifying training requirements, organizing status meetings, monitoring testing activities, selecting project testing standards, developing test strategies/plans, and managing client relationships.
Senior Customer Service Associate
Vbros Technologies
11.2012 - 04.2014
- Worked as a Senior Customer Service Associate at Vbros Technologies
- Responsibilities included working collaboratively with other scrum masters, supporting operational management in analyzing key metrics, managing solutions development, creating and executing automation scripts, and participating in agile ceremonies.
System Engineer
iOPEX Technologies
06.2012 - 09.2012
- Worked as a System Engineer at iOPEX Technologies for the BTG NetAdmin project.
Assistant Network Engineer
INFOSYS TECHNOLOGIES
06.2007 - 07.2008
- Worked as an Assistant Network Engineer at INFOSYS TECHNOLOGIES for the COMMISSIONING - British Telecom project
- Responsibilities included testing connectivity, performing back-end tests for client routers, and obtaining certifications in CCNA, JNCIA-ER, and JNCIS-ER.
Education
Post-Degree Certificate - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06-2023
Post-Degree Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06-2022
Bachelor of Science - Computer Science
Madurai Kamaraj University
Tamilnadu, India06-2006
Skills
- KPI Tracking
- Business process improvement
- Workflow Analysis
- Business Planning
- Quality Assurance
- Requirements Gathering
- Project Management
- Defect tracking
- User Acceptance Testing
- Scrum Framework
- Continuous integration
- Software testing
- Test Automation
- Software development life cycle
Certification
PMI Certified Project Management Professional – PMP (2023).
Certified Professional Scrum Master PSM I from Scrum.org (2020).
Disclaimer
I hereby declare that above mentioned are true to the best of my knowledge.
References
References available upon request.
Timeline
Management Trainee
Sherwin Williams
01.2022 - Current
QA Lead - System Analyst (Manual + UI and API Automation)
Hexaware Technologies Ltd.
03.2020 - 12.2021
System Analyst
Hexaware Technologies Ltd.
03.2020 - 08.2021
QA Lead - Senior Software Test Engineer and Defect Manager
Sensiple Software Solutions
07.2014 - 09.2019
Senior Customer Service Associate
Vbros Technologies
11.2012 - 04.2014
System Engineer
iOPEX Technologies
06.2012 - 09.2012
Assistant Network Engineer
INFOSYS TECHNOLOGIES
06.2007 - 07.2008
Post-Degree Certificate - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Madurai Kamaraj University
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