Sharman Kaur
Sault Ste. Marie,Canada
Summary
Motivated professional with 7 years of experience in post-secondary education and customer care. Proven track record of providing proactive assistance, resolving issues, and promoting student/client success. Proficient in administrative tasks, record keeping, and data compilation. Seeking a challenging position to utilize extensive experience, knowledge, and commitment to delivering exceptional services as a permanent resident of Canada.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Player Services OLG
Sault Ste. Marie, Canada
04.2024 - 07.2024
- Established quality customer support for customers and address inquiries in a manner that aligns with client's customer-centric values
- Connected and supported customers via phone, live webchat, and email
- Documented and recorded all customer interactions to monitor and analyze customer experiences
- Served as the primary point of contact for questions from players, potential customers, and members of the public regarding products, services, and promotions
- Escalated player inquiries as needed to ensure quality interactions and customer satisfaction
- Uphold the high standards of Responsible Gambling and Play Smart in all customer activities
Student Support Specialist
Academy of Learning Career College
Edmonton, Canada
06.2023 - 04.2024
- Ensured proactive involvement and awareness in students’ academic progress and behavior, readiness to intervene, counsel, coach and create action plans as needed to promote student success while maintaining utmost confidentiality
- Conducted weekly meetings with managers to identify and discuss at-risk students
- Ensured students are aware of the importance and details of student loan repayment
- Compiled student data files related to academic progress and attendance
- Entered data related to student withdrawals and pending fees into excel sheets
- Maintained accurate and detailed student files including FOIP/PIPEDA, funding sources, programs and lengths, funding freezes, employment opportunities etc
- Established and maintained positive community relations to facilitate awareness of employers for our graduates and potential sources of new students
- Instructed and coached students on resume writing, job search techniques and interview skills
Student Services Representative
Sundance College
Edmonton, Canada
09.2022 - 04.2023
- Provided administrative assistance to Assistant Education Managers for 15+ programs
- Provided excellent customer service to students answering questions and resolving issues via phone, email, and in-person
- Booked appointments with students to provide counseling services for academic or behavioral issues and directed them to the related resources
- Monitored student attendance and academic performance to promote student success
- Assisted students in navigating Moodle learning platform
- Maintained student profile records online and coordinated with other departments (Career services, Finance and Admissions) for updating information
- Conducted meetings with instructors to follow up on issues impeding the course progress
Education
Master of Philosophy - English
Guru Nanak Dev University
India01.2018
Master of Arts - English Honors
Guru Nanak Dev University
India01.2015
Bachelor of Arts - Honors School of English
Guru Nanak Dev University
India01.2013
Post-graduate Certificate - Serving Students in Higher Education (Online-PT)
University of Toronto
Toronto, ONSkills
- Effective communication
- Active listening
- Quick learning
- Problem analysis
- Creative solutions
- Task prioritization
- Proactive operation
- Ability to work in fast-paced environments
- Flexible working hours
- Microsoft Office Suite
- CRM tools
- Learning platforms
- Typing speed of 40 words per minute
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
Mental Health First Aider
Mental Health Commission of Canada
Standard First Aid CPR C - AED
St. John Ambulance Saint- Jean, Canada
References
References available upon request.
Timeline
Customer Care Specialist
Player Services OLG
04.2024 - 07.2024
Student Support Specialist
Academy of Learning Career College
06.2023 - 04.2024
Student Services Representative
Sundance College
09.2022 - 04.2023
Mental Health First Aider
Mental Health Commission of Canada
Standard First Aid CPR C - AED
St. John Ambulance Saint- Jean, Canada
Master of Philosophy - English
Guru Nanak Dev University
Master of Arts - English Honors
Guru Nanak Dev University
Bachelor of Arts - Honors School of English
Guru Nanak Dev University
Post-graduate Certificate - Serving Students in Higher Education (Online-PT)
University of Toronto
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