Sharmaine Motus Turner
Desert Hot Springs
Summary
An effective individual whose goal as a leader is to increase the company's value. With years of experience, I'm a top-notch relationship builder, articulate communicator, and decisive manager. An excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
12
12
years of professional experience
Work History
Hospitality Aide
Willow Springs Health Care Center
10.2024 - Current
- Provided compassionate support to residents, enhancing overall well-being and comfort.
- Assisted in daily living activities, promoting independence and dignity for residents.
- Collaborated with nursing staff to implement care plans effectively and efficiently.
- Maintained the cleanliness and organization of resident areas, ensuring a safe environment.
- Monitored resident health conditions, reporting changes to healthcare team promptly.
- Trained new aides in best practices for resident care and safety protocols.
Customer Service Representative
Planet Fitness | BaseLine Fitness
07.2024 - 01.2025
- Greets members, prospective members, and guests, providing exceptional customer service
- Handle all front desk-related activities such as answering phone calls in a friendly manner assisting callers with a variety of questions
- Checking all members into the system
- Assist all club members with their membership
- Take part in cleaning each piece of equipment with an assigned section of the gym per shift
- Assisted members with account management and membership inquiries, ensuring satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Barista
Starbucks
08.2013 - 05.2024
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Was in charge of supervising, coaching, and evaluating 10-15 baristas at a time.
- Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis.
- Handling and managing money
Host/To-Go
Thai Smile Palm Springs
07.2022 - 03.2024
- Customer service and guest satisfaction.
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation systems to optimize table turnover and guest flow.
- Greeting all guests and acknowledging every individual or party that walks in.
- Collected payments and provided accurate change.
- Handling and managing money.
- Packaged all take-out orders and provided condiments as needed
Barista
Varraco Coffee + Roasters
09.2023 - 10.2023
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Assisted in training new baristas on equipment operation and customer service protocols.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Shift Supervisor
Starbucks
07.2019 - 03.2022
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Was in charge of supervising, coaching, and evaluating 10-15 baristas at a time.
- Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis.
- Handling and managing money
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Mentored team members in customer service excellence and product knowledge.
Education
Nursing
California Nurses Educational Institute
Rancho Mirage, CA12.2023
Nursing Education
Southern California Nursing Academy
Palm Desert, CA02-2026
Skills
- Customer service
- Negotiation
- Consulting
- Cash handling expertise
- Financial Management
- Staff management
- Business Planning
- Elderly care
Timeline
Hospitality Aide
Willow Springs Health Care Center
10.2024 - Current
Customer Service Representative
Planet Fitness | BaseLine Fitness
07.2024 - 01.2025
Barista
Varraco Coffee + Roasters
09.2023 - 10.2023
Host/To-Go
Thai Smile Palm Springs
07.2022 - 03.2024
Shift Supervisor
Starbucks
07.2019 - 03.2022
Barista
Starbucks
08.2013 - 05.2024
Nursing
California Nurses Educational Institute
Nursing Education
Southern California Nursing Academy