Abhijit Sharma
Windsor
Summary
Innovative and results-driven Data Analyst and HR Generalist with a proven track record of optimizing processes, driving data-driven insights, and fostering a culture of excellence. Expertise in SQL, Power BI, and data visualization, enabling comprehensive analysis and strategic decision-making. Highly adept at running cost-saving audits and developing impactful reports, utilized by diverse teams across the US and Canada. A collaborative problem-solver and visionary leader, dedicated to maximizing organizational performance and propelling business growth.
Overview
8
8
years of professional experience
Work History
Data Analytics Manager
Sutherland Global Services
02.2022 - Current
- Interpreted business questions and collaborated with engineering teams to identify data sources.
- Compiled, cleaned and manipulated data for proper handling.
- Used power query and DAX for data modeling.
- Created and automated data visualizations to present insights and tell compelling stories using Power BI.
- Created user feedback process using Smarsheet.
Sr. Associate Manager
Sutherland Global Services
09.2018 - 01.2022
- Worked on 4 projects and helped team leads and front line employees.
- Interviewed and hired front line agents for different programs.
- Conducted team huddles and regular coaching sessions.
- Delivered above 85% team productivity while meeting client KPIs.
- Provided periodic reports to higher management.
Technical Support Specialist
EClerx
05.2015 - 04.2016
- Scrubbed service-call tickets and identified resolvable tickets.
- Provided technical support related to cable and internet.
- Handled approximately 20 customer interactions daily and resolved issues related to home internet.
- Operated at less than 40% labor to revenue ratio.
Education
Post Graduate Certificate - International Business Management
St. Clair College
Windsor, ON04.2018
Bachelor of Commerce (B.com) - Finance Hons.
Shoolini University
Himachal Pradesh, India06.2015
Skills
- Power Bi
- SQL
- Coaching and development, Employee engagement
- Data Analytics & process improvements
- Proficient in 3 languages - English, Hindi and Punjabi
- HRIS Applications - HR generalist
Accomplishments
- Developed and launched a geo wide back up time-card solution for payroll department which ensured that more than 3000 employees are paid accurately and on time.
- Developed and published over 6 key reports in BI single handedly, used by over 200 users across the Geo.
- Achieved improved productivity through effectively helping the team of managers with report reading skills.
- Earned "Student Leadership Award" for leadership involvement in St. Clair College.
- Completed "Young & Perspective" internship via AIESEC in Samara, Russia
Timeline
Data Analytics Manager
Sutherland Global Services
02.2022 - Current
Sr. Associate Manager
Sutherland Global Services
09.2018 - 01.2022
Technical Support Specialist
EClerx
05.2015 - 04.2016
Post Graduate Certificate - International Business Management
St. Clair College
Bachelor of Commerce (B.com) - Finance Hons.
Shoolini University
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