Sharma Robertson

Dedicated ECA with 2 years of experience creating engaging environments for children's cognitive, social, emotional, and physical growth. Proven ability to:

• Provided one-on-one support to students with special needs, tailoring instruction to accommodate their unique challenges.
• Implemented differentiated instruction strategies, catering to diverse learning styles and accommodating individual needs.
• Verified daily care of children by following licensing guidelines and implementing company standards.
• Applied play-based strategies to provide diverse approaches to learning.

• Worked with children of varying age, interest, skill, and developmental levels.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.

• Monitored CCTV footage and hotspot areas to detect security breaches
• Patrolled store premises to detect and prevent shoplifting and security breaches.
• Completed incident reports and activity logs for accurate, current records.
• Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
• Reduced external theft and fraud by 25% through proactive measures
• Successfully trained 15+ employees/ internship students on loss prevention procedures
• Collaborated with police to resolve 90% of investigated cases

• Coordinated with facility maintenance teams to address any identified security infrastructure issues or deficiencies in a timely manner.
• Conducted investigations into reported incidents promptly and thoroughly, gathering evidence for appropriate action or resolution.
• Implemented emergency response plans during crises, minimizing potential harm to personnel and property.
• Collaborated with local law enforcement agencies when necessary, strengthening relationships and promoting safety.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.