Hi, I’m
Sharlini Prasad
Manager
Surrey,BC
Summary
Strategic and people-centric leader with a Human Resources Management diploma from SFU and 10+ years of experience building high-performing, engaged teams across diverse sectors including telecom, education, and property management. Proven success in leading employee engagement programs, managing end-to-end event planning (virtual and in-person), and aligning people strategies with business goals. Adept at creating inclusive remote-first environments, elevating employee experience through recognition programs, career development initiatives, and effective communication. Recognized for a collaborative, values-driven leadership style, and a passion for fostering culture, connection, and innovation in fast-paced, transformation-focused organizations.
Overview
19
years of professional experience
1
Certification
Work History
Freedom Mobile formally SHAW Communications
Supervisor Technical Support
01.2015 - Current
Job overview
- Led a team of 30+ unionized technical account specialists with a focus on coaching, performance management, and professional growth through SMART goal setting.
- Designed and launched a peer-to-peer recognition platform to foster engagement during remote work.
- Delivered culture-aligned communications via newsletters, intranet campaigns, and weekly trainings.
- Drove employee engagement through innovative virtual events and learning initiatives that aligned with evolving business needs.
- Partnered with HR and cross-functional teams to manage RTW programs, onboarding, and development tracks.
- Spearheaded change communication strategies and engagement plans during business transformation initiatives.
- Key Achievements:
- Consistently exceeded team CSAT benchmarks and performance metrics.
- Recognized for leadership impact on engagement and internal service quality.
Bentall Kennedy Properties
Operations Manager
01.2013 - 01.2015
Job overview
- Directed HR operations for a team of 80+ employees and 5 supervisors, with a focus on workforce development, team recognition, and performance alignment.
- Championed employee engagement strategies—implemented regular team-building events, pulse surveys, and feedback mechanisms to reduce turnover.
- Partnered with senior leadership to enhance internal communication practices and employee lifecycle processes.
VCC / CDI College
Regional Manager Career Services & Employment Statistics
01.2010 - 01.2013
Job overview
- Managed six campus-based career services teams across the Lower Mainland.
- Created strategic partnerships with employers and stakeholders, increasing student employment outcomes.
- Led change management efforts, communication planning, and staff coaching for over 50 employees.
- Facilitated engagement and recognition initiatives that supported a high-performing academic support culture.
ROGERS Communication
Team Manager
01.2007 - 01.2010
Job overview
- Managed a team of 25+ customer service representatives in a high-volume contact center.
- Delivered onboarding, skills training, and coaching programs to boost team performance and customer satisfaction.
- Played a key internal role in launching Canada’s first iPhone release, developing excitement and alignment across frontline teams through campaigns and recognition.
- Rolled out communication campaigns and digital toolkits to boost morale and product knowledge.
Education
Simon Fraser University
Diploma from Human Resources Management
BCIT
Business Administration Program Certificate
College of Opticians of British Columbia
Certified Optician
Skills
- Operational Execution
- Program Management
- Leadership & Team Empowerment
- Stakeholder Relationship Building
- Strategic Planning & Execution
- Values-Driven Decision Making
- Cross functional Collaboration
Certification
PROFICIENT: Microsoft Office 365 | TEAMS | CISCO | AVAYA | CRM | EXCEL | HRIS & LMS Systems | Virtual Training Programs | L&D | WORKFORCE MANAGEMENT TOOLS
Languages
Hindi
Native or Bilingual
Hobbies and Interests
Volunteering, Personal Development, Bike Riding, Reading, Traveling, Enjoying time with family
Timeline
Supervisor Technical Support
Freedom Mobile formally SHAW Communications
01.2015 - Current
Operations Manager
Bentall Kennedy Properties
01.2013 - 01.2015
Regional Manager Career Services & Employment Statistics
VCC / CDI College
01.2010 - 01.2013
Team Manager
ROGERS Communication
01.2007 - 01.2010
Simon Fraser University
Diploma from Human Resources Management
BCIT
Business Administration Program Certificate
College of Opticians of British Columbia
Certified Optician
Similar Profiles
Jennifer McCulleyJennifer McCulley
Retail Sales Key Holder at Shaw Communications / Freedom MobileRetail Sales Key Holder at Shaw Communications / Freedom Mobile
Mujeghan PopalzaiMujeghan Popalzai
Executive Office Specialist (Training and Design) at Freedom Mobile/Shaw MobileExecutive Office Specialist (Training and Design) at Freedom Mobile/Shaw Mobile
ABDUL QAHID KOHIABDUL QAHID KOHI
Tech Support Customer Care at Shaw/Freedom MobileTech Support Customer Care at Shaw/Freedom Mobile
Khushi DhillonKhushi Dhillon
Volunteer at Bear Creek TrainsVolunteer at Bear Creek Trains
MarieChantal Beri FannsoMarieChantal Beri Fannso
Support Worker at The Salvation Army, Gateway of HopeSupport Worker at The Salvation Army, Gateway of Hope