SHARLENE RIEGO
Toronto,ON
Summary
Highly experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
CECO Environmental Co.
Dubai, UAE
01.2014 - 09.2021
- Promoted to Office Manager in less than 2 years and commended by the management for frequently exceeding and providing significant and measurable contributions well beyond the position responsibilities.
- Central point of contact for all communication.
- Provides administrative backup and support to the VP/Managing Director.
- Supports company operations by maintaining office systems, facilities, business license renewals, and undertakes policy work such as health and safety and data protection.
- Supports our Human Resources department and acts as the first point of contact for HR-related queries from employees and external partners.
- Maintains personnel records, manages HR documents (e.g. Employment records and on-boarding guides), and updating internal databases.
- Experienced with HR procedures and can juggle various administrative tasks in a timely manner.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Sales and Customer Service Coordinator
Maison D' Art
Dubai, UAE
02.2011 - 01.2014
- Www.maisondart.ae Key Achievements: Received numerous commendations from customers and appreciation from management.
- Provide outstanding customer service by handling and resolve customer complaints/inquiries to improve customer satisfaction and relationship.
- Responsible for complete order processing cycle by effectively liaising with the customers, suppliers, sales, and logistics team.
- Provide a wide array and invaluable support service to the sales team in achieving sales outcomes and goals.
Customer Relations
The China Banking Corp.
, Philippines
07.2005 - 12.2010
- Consistently praised by the branch manager for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Provide information regarding the bank’s products and services to its customer.
- Answer customers' questions, and explain available services such as deposit accounts, loans, etc.
- Interview persons desiring to open bank accounts prepare end day reports, explains banking services available to prospective customers, and assist them in preparing an application form.
- Up-sell products that go along with accounts and ensure customers walk away educated about account benefits.
- Performs teller duties as required.
- Cross-trained and provided backup for Branch Operations Assistant when needed.
Education
Bachelor of Science - Business Administration, Marketing
Colegio De San Juan De Letran
Manila, PhilippinesSkills
- Policy and Procedure Modification
- Organizational skills
- Travel coordination
- Administrative support
Timeline
Office Manager
CECO Environmental Co.
01.2014 - 09.2021
Sales and Customer Service Coordinator
Maison D' Art
02.2011 - 01.2014
Customer Relations
The China Banking Corp.
07.2005 - 12.2010
Bachelor of Science - Business Administration, Marketing
Colegio De San Juan De Letran
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