Sharlene Mae Lopez
Montréal
Summary
Dedicated and customer-focused professional with over eight years of experience in customer service and administrative support. Skilled in handling client inquiries, issue resolution, and ensuring a high level of customer satisfaction with a commitment to continuous learning and professional growth.
Overview
8
8
years of professional experience
Work History
Admins Support
Ubiquity Global Services Philippines
03.2020 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Ubiquity Careers Philippines
Bacolod City
12.2014 - 03.2020
- Provided exceptional customer support by addressing inquiries, processing orders, and resolving complaints efficiently.
- Managed escalations by providing timely solutions, ensuring client satisfaction and retention.
- Maintained high-quality service standards, consistently achieving top performance ratings.
- Developed strong client relationships through empathetic communication and personalized assistance.
- Assisted in training new hires by sharing best practices and providing mentorship.
- Processed service upgrades and product orders while ensuring accuracy and compliance.
Education
Payao Elementary School - undefined
Payao Elementary School
01.2001
San Blas Academy - undefined
San Blas Academy
01.2005
Bachelor of Science - Nursing
West Negros University
01.2010
Canada French Language Training - undefined
Centre d'éducation des adultes Jeanne-Sauvé
01.2025
Skills
- Bilingual: Fluent in English and intermediate French
- Strong customer service and client relations
- Office administration and organizational skills
- Problem-solving and conflict resolution
- Adaptability and team collaboration
- Fast learner with attention to detail
- Strong communication and interpersonal skills
- Active listening
- Efficient problem-solving
- Excellent organization and time management abilities
- Proficiency in office tools and customer service system
Telephone Number
4387739253
Timeline
Admins Support
Ubiquity Global Services Philippines
03.2020 - 03.2023
Customer Service Representative
Ubiquity Careers Philippines
12.2014 - 03.2020
Payao Elementary School - undefined
Payao Elementary School
San Blas Academy - undefined
San Blas Academy
Bachelor of Science - Nursing
West Negros University
Canada French Language Training - undefined
Centre d'éducation des adultes Jeanne-Sauvé
Similar Profiles
Cristina CabahugCristina Cabahug
Operations Supervisor - Logistics Account at Ubiquity Global Services PhilippinesOperations Supervisor - Logistics Account at Ubiquity Global Services Philippines
Mary Ann SonioMary Ann Sonio
CSR at Ubiquity Global Services PhilippinesCSR at Ubiquity Global Services Philippines
Phoebe LiatPhoebe Liat
Quality Assurance Engineer at Ubiquity Global Services PhilippinesQuality Assurance Engineer at Ubiquity Global Services Philippines
Amos Bassia BassiaAmos Bassia Bassia
Commis d'épicerie at Santa luciaCommis d'épicerie at Santa lucia
Annie LucAnnie Luc
Agent de bord at Air CanadaAgent de bord at Air Canada