Sharlene Godoy
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant District Rental Manager
Penske Truck Leasing
06.2022 - 04.2024
- Supported the District Rental Manager in leading the Commercial and Consumer Rental Product Lines
- Ensured compliance with all relevant industry regulations and company policies across multiple locations within the district.
- Conducted regular performance reviews for employees, identifying opportunities for professional development and growth within the company.
- Implemented safety protocols across all locations within the district, reducing workplace accidents and associated costs.
- Spearheaded successful business development initiatives that led to increased market share within the competitive rental industry landscape.
- Improved customer satisfaction ratings by implementing a streamlined reservation process and providing exceptional service.
- Led a team of sales associates to consistently exceed monthly rental goals through targeted training and motivation.
- Proactively addressed customer complaints and issues, leading to enhanced client retention rates and repeat business opportunities.
- Implemented innovative solutions to address logistical challenges, ensuring timely delivery of rental equipment to clients.
- Cultivated a positive work environment that fostered collaboration, innovation, and high employee morale throughout the district''s workforce.
- Oversaw regular maintenance and repairs for a large fleet of vehicles, minimizing downtime and extending their usable life span.
- Collaborated with regional management teams to develop strategic growth plans for the district''s expansion efforts.
Branch Rental Manager
Penske Truck Leasing
11.2021 - 06.2022
- Implemented innovative inventory management techniques to reduce vehicle downtime and increase availability for customers.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
- Managed budgets effectively to ensure optimal allocation of resources across various initiatives within the branch location.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Facilitated smooth interdepartmental collaboration for the seamless execution of daily operations, special projects, and events.
- Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.
Consumer Development Manager
Penske Truck Leasing
05.2019 - 11.2021
- Initiated creative partnerships with complementary brands or organizations to expand reach within target markets while generating mutual benefits for all stakeholders involved.
- Collaborated closely with sales team to develop tailored solutions that addressed unique client needs, fostering lasting relationships.
- Conducted thorough market research to inform decision-making around pricing strategies, promotional efforts, and competitive positioning initiatives.
- Boosted consumer engagement by implementing innovative marketing strategies and targeted campaigns.
- Designed comprehensive training programs for new hires to ensure consistent delivery of high-quality customer experiences.
Management Trainee
Penske Truck Leasing
07.2018 - 05.2019
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Implemented innovative marketing strategies to increase brand awareness and customer engagement.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Ticket Sales Coordinator
East Tennessee State University Athletic Department
03.2017 - 11.2017
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with various departments to ensure smooth event operations, leading to successful events.
Education
Bachelor of Science in Sports Management -
EAST TENNESSEE STATE UNIVERSITY
05.2017
Skills
- Highly Organized
- Detail Oriented
- Teamwork
- Problem Solving
- Customer Service
- Written and Verbal Communication Skills
- Time Management
- Training and Development
- Operations Management
- Schedule Management
Languages
Spanish
Timeline
Assistant District Rental Manager
Penske Truck Leasing
06.2022 - 04.2024
Branch Rental Manager
Penske Truck Leasing
11.2021 - 06.2022
Consumer Development Manager
Penske Truck Leasing
05.2019 - 11.2021
Management Trainee
Penske Truck Leasing
07.2018 - 05.2019
Ticket Sales Coordinator
East Tennessee State University Athletic Department
03.2017 - 11.2017
Bachelor of Science in Sports Management -
EAST TENNESSEE STATE UNIVERSITY
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