Sharlene Edwards-Nembhard
Personal Support Worker
2727 Victoria Park Ave Scarborough ,ON
Summary
Compassionate PSW graduate with 10+ years in customer service, dedicated to person-centered care that respects dignity and independence. Known for empathy, patience, and clear communication. Now combining clinical training with service skills to provide kind, reliable support in healthcare and community settings."
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Home Depot
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Department Supervisor
The Home Depot
05.2022 - 09.2022
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Customer Service/Cashier
Restaurants of Jamaica/Pizza Hut
02.2012 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Personal Support Worker
Computek Colledge
Ajax ON 06.2024 - 03.2025
LEAVING CERTIFICATE -
DENBIGH HIGH SCHOOL
Kingston, Jamaica 09.2001 - 06.2006
Skills
- Provided personal care (bathing, grooming, toileting, hygiene) and mobility support using wheelchairs, walkers, lifts, and safe body mechanics
- Promoted client dignity through compassionate communication, social interaction, and respectful support
- Monitored and recorded vital signs and intake/output, documenting care accurately and reporting changes to nursing staff per individual care plans
- Worked collaboratively with healthcare teams while demonstrating strong time management, multitasking, and independence in delivering person-centered care
- Assisted with mealtimes, followed dietary plans, and supported daily routines
- Maintained a clean, safe environment by following infection control and safety protocols
- Supported clients with light housekeeping, laundry, and routine tasks
Accomplishments
- Clear verbal and written communication
- Mobility and feeding assistance
- Light housekeeping and laundry
- Safety protocol implementation
- Compassionate, patient, and calm
- Client observation & reporting
- Time management & multitasking
- Conflict resolution skills
Timeline
Personal Support Worker
Computek Colledge
06.2024 - 03.2025
Department Supervisor
The Home Depot
05.2022 - 09.2022
Customer Service Representative
Home Depot
05.2020 - Current
Customer Service/Cashier
Restaurants of Jamaica/Pizza Hut
02.2012 - 11.2019
LEAVING CERTIFICATE -
DENBIGH HIGH SCHOOL
09.2001 - 06.2006
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Kevin TleloKevin Tlelo
Cashier at Central MarketsCashier at Central Markets