Sharlene Diaz
San Fernando
Summary
Professional in delivering exceptional member service with focus on efficiency and satisfaction. Proven ability to streamline processes and resolve issues promptly. Known for fostering teamwork and adapting to changing priorities with ease. Equipped with excellent communication and problem-solving skills, valued for reliability and adaptability.
Overview
9
9
years of professional experience
Work History
Member Service Officer 3
Logix Federal Credit Union
01.2021 - Current
- Maintained Member records by updating account information.
- Collaborated with colleagues to develop strategies for improving overall member experience and service delivery.
- Assisted members with loan applications, explaining terms and conditions while guiding them through the process.
- Participated in regular team meetings to discuss strategy, performance metrics, and ways to improve member experience.
- Processed transactions accurately and efficiently, minimizing errors while upholding strict confidentiality standards.
- Promoted credit union products and services to members, identifying opportunities to meet their financial needs.
- Enhanced member satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Member of the MSC's Culture Crew to help boost department morale.
- Assists in onboarding and training new hires.
Sales Supervisor
Princess Cruises
08.2016 - 05.2020
- Set performance goals for team of agents in ways that promote department goals and expectations.
- Conduct performance improvements plans, and disciplinary action as needed based on performance.
- Monitor employee productivity and provide constructive feedback and coaching to drive job performance.
- Maintain statistics and reports on key performance indicators.
- Maintain timecards and personnel records, Manage LOA's and ADA accommodations , and ensure compliance with company policy and processes.
- Conduct interviews in search of quality candidates.
- Provide training to new hires and assist with onboarding,
Education
High School Diploma -
Bishop Alemany High School
Mission Hills, CA06-2008
Skills
- Problem-solving abilities
- Customer service excellence
- Teamwork skills
- Goal-oriented mindset
Timeline
Member Service Officer 3
Logix Federal Credit Union
01.2021 - Current
Sales Supervisor
Princess Cruises
08.2016 - 05.2020
High School Diploma -
Bishop Alemany High School
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