Sharleen Lewis

• Client Support and Triage:
• Provided comprehensive support to Ontario Works recipients, serving as the initial point of contact for client inquiries and concerns.
• Skillfully triaged client issues in the office, ensuring a seamless flow of service delivery and promptly connecting clients with caseworkers for personalized assistance
• Office Coordination and Administration:
• Facilitated front office operations by maintaining a welcoming and organized environment, ensuring clients received timely attention.
• Collaborated with support staff in the back office to process payments, distribute cheques, and issue recordable placement cards, streamlining financial assistance processes.
• Resource Expertise:
• Demonstrated a deep knowledge of City of Toronto resources and services, effectively guiding clients towards additional support and resources to meet their needs.
• Operational Leadership and Process Improvement:
• Acted as the Chair of the Location Operational Committee, leading monthly meetings with management and caseworkers to identify opportunities for operational efficiency and service improvement.
• Collaborated with team members to discuss findings and worked closely with management to implement changes that enhanced service quality and delivery.

Toronto Public Health (COVID-19 Emergency Response)

• Collaborated cross-functionally to ensure timely assignment of critical cases, showcasing strong teamwork and coordination skills.
• Demonstrated adaptability and initiative by proactively enhancing operational efficiency through process improvements and streamlined communication methods.
• Recommended and implemented changes to processes, highlighting analytical thinking and problem-solving abilities.
• Showcased commitment to team success by volunteering for and successfully managing various special projects.

Toronto Public Health (Long-Term Care Homes - COVID-19 Emergency Response) - April 2020 to June 2020

• Managed a high-volume workload effectively, demonstrating excellent organizational skills and ability to handle complex data.
• Interpreted and documented administrative processes, displaying strong attention to detail and compliance with protocols.
• Provided crucial software support and training, indicating proficiency in technical problem-solving and user assistance.
• Developed and maintained comprehensive data tracking systems, reflecting analytical and reporting capabilities.

Dental Clerk, Toronto Public Health, Dental and Oral Health Services

• Patient Support and Communication: Assisted patients in completing medical forms, addressed their inquiries, and provided authorized directions, showcasing strong communication and interpersonal skills.
• Knowledge Management: Maintained current awareness of provincially and municipally funded dental care programs, highlighting your ability to stay informed about available resources and services.
• Privacy and Compliance: Adhered to strict PHIPA guidelines to safeguard patient privacy, demonstrating a commitment to ethical practices and compliance with regulations.
• Administrative Proficiency: Prepared insurance claim forms, explained benefits, and provided pricing details, showcasing organizational and administrative skills.

Navigation Coordinator, Toronto Public Health, Dental and Oral Health Services

• Community Outreach and Education: Led oral health presentations for marginalized seniors, demonstrating your ability to engage and educate diverse communities.
• Consultation and Support: Provided one-on-one consultation and enrollment sessions to eligible seniors, highlighting your capacity for personalized support and advocacy.
• Coordination and Facilitation: Facilitated the process from application to the provision of essential dental care, showcasing your ability to navigate systems and connect individuals with necessary resources.
• Customer Service and Conflict Resolution: Addressed public inquiries and concerns related to publicly funded dental programs, demonstrating strong customer service and conflict resolution skills.

• Client-Centered Support: Provided exceptional customer service by creating personalized plans for parents and students, showcasing active listening and a commitment to understanding and meeting individual needs and goals.
• Regulatory Acumen: Maintained comprehensive knowledge of CDC updates and relevant legislation, demonstrating a strong grasp of regulatory compliance and dedication to staying informed about evolving public health practices.
• Collaborative Teamwork: Actively participated in both external and internal committees, contributing to collaborative problem-solving efforts aimed at improving client service and daily operations, highlighting your ability to work effectively within a team.
• Data Management and Quality Assurance: Proficiently managed immunization data using the Provincial database, Panorama, and conducted data quality assurance audits with meticulous attention to detail, accuracy, and effective data management.

• Individualized Support: Tailored teaching methods to meet the unique needs of diverse students, fostering inclusivity and personalization in support.
• Adaptability: Demonstrated flexibility in lesson planning and teaching approaches, accommodating different learning styles and needs.
• Effective Communication: Maintained clear and empathetic communication with students, fostering positive relationships and trust.
• Cultural Competence: Navigated and respected diverse cultural backgrounds among students, showcasing cultural sensitivity and awareness.
• Problem-Solving: Encouraged critical thinking and collaborative problem-solving in the classroom, skills applicable in addressing students' social and emotional challenges.
• Group Facilitation: Led class discussions and group activities, promoting teamwork and collaboration among students, which can translate to group counseling and support in a social work context.
• Data Management: Maintained records of student progress and performance, demonstrating strong organizational and data management skills.
• Technology Integration: Utilized technology for interactive learning experiences, illustrating proficiency in educational technology that can be applied to modern social work practices.
• Positive Reinforcement: Provided constructive feedback and positive reinforcement to motivate students, a skill transferable to boosting students' self-esteem and confidence.

• Effective Communication: Served as the primary point of contact for the office, adeptly handling inquiries from the public, clients, and staff through various channels
• Administrative Support: Assisted regional staff with various administrative tasks, including reviewing time sheets, drafting office correspondence, and managing schedules
• Event Planning and Budgeting: Successfully organized an annual BBQ event with limited resources, showcasing resourcefulness
• Community Engagement: Established and nurtured relationships with community members and local businesses to promote the organization's initiatives
• Recognition for Event Success: Received recognition from regional staff and manager for organizing the largest and most attended annual BBQ