Sharis Martin Del Campo
Chula Vista
Summary
Dedicated customer service representative with proven skills in problem resolution and active listening. Good with computer, Bilingual communicator adept at enhancing customer satisfaction in fast-paced environments. Fast learner and multitaske
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
Otay Mesa Ca
12.2024 - Current
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed rental transactions using proprietary reservation systems to ensure accuracy and compliance.
- Educated customers on vehicle features and rental policies, enhancing overall experience and satisfaction.
- Processed payments and completed documentation to facilitate smooth rental transactions.
- Adapted quickly to changing situations, providing effective solutions in fast-paced environments.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Forever 21
San Ysidro, CA
11.2023 - 12.2024
- Provided exceptional customer service, enhancing overall shopping experience for diverse clientele.
- Maintained product displays, ensuring visual appeal and compliance with company standards.
- Assisted in inventory management, accurately tracking stock levels and replenishing merchandise as needed.
- Processed transactions efficiently, minimizing wait times and maximizing customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Southwest High School
San Diego, CASkills
- Computer operator
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Bilingual
- Product sales
- multitasker
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Hertz Car Rental
12.2024 - Current
Sales Associate
Forever 21
11.2023 - 12.2024
High School Diploma -
Southwest High School