Tennis, Soccer, Cricket
Sharique Ahmad
Computer Engineer
Ottawa,ON
Summary
Significant experience in designing, implementing, configuring and administering Network Security IT infrastructure in a complex enterprise environment. Key areas of expertise include complex troubleshooting, analysis of customer requirements and suggesting the best service available, people’s management, project lead & coordination across country-wide networks. Excellent communication and interpersonal skills, time management, multi-tasking,judgement, team member, proven ability to serve as an excellent liaison among business and technical staff, customers, vendors and end users while working in fast paced environments. Remarkably self-motivated with a good work ethic, and demonstrated discipline of working under pressure without a lot of structure or direct supervision. Up to date on current trends and issues in IT technologies and management. Top Secret Canadian government security clearance. Experience working in multi-disciplinary teams in a complex IT technical infrastructure environment. Attributes: Initiative, highly dependable, good judgement, attentive to detail, eager to learn. Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company].
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Manager/Director
- Work management (planned, scheduled, and provided timely updates to the integrated and team project plan) using such tools as Microsoft office, Microsoft Project, and Microsoft Visio
Technical Advisor
Canadian Border Service Agency
Ottawa
01.2019 - 11.2019
- Managing the overall test process linking up the various test groups in CBSA to ensure there are no critical gaps for Releases
- Attending and reporting on high level meetings about project scope, lab coordination and scheduling to the testers
- Extensive knowledge about SLMF framework as I use it in each phase of software systems/service life cycle
- Experience of supervision and management of technical teams through JIRA dashboard and smart tickets to track all the defects and requests by various teams
- Reinforce the MR/TR process and ensure everyone impacted are well aware of all the details of the Maintenance release and technical release
- Provide regular release specific status updates to my
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
IT Specialist/Acting PL
Canadian Border Service Agency
Ottawa
06.2014 - 01.2019
- Provided level 3 support in the production environment of any technical problems in the system supported by officials at the Canadian border and also coordinated with SSC to fix the incident
- Worked with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process
- Highly skilled in all aspects of Incident Management
- (ITIL)
- Managed the operational support and oversee remediation activities with designated extended managed service providers
- Develop supporting processes, guidelines and frameworks specifically change and release management; establish guidelines and standards for management, integration, security and access in the development, testing and production environments
- Provide project leadership, assuming project deliverable responsibilities and perform action tracking
- Developed process and procedures that ensure Incident Management at CBSA and SSC related action items are tracked and completed
- Experience in disaster recovery, high-availability, or business continuity technologies and Infrastructures.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Promoted efficiency among departments with prompt resolution of system issues.
- Translated complex technical issues into digestible language for non-technical users.
Cyber security Analyst
Department of Public Safety and Emergency Preparedness
Ottawa, ON
09.2012 - 06.2014
- Monitoring and providing mitigation advice on cyber threats and coordinating the national response to cyber security incidents affecting Canadian Critical Infrastructures
- Led efforts to restore service in a timely manner for critical business functions, application and infrastructure services as part of a 10 member remote team, comprised of professionals from several different countries and time zones.
- Experience in malware analysis,network security skills such as packet, vulnerability, or exploit analysis
- Prepared post incident review documents and attend problem management review meetings to ensure determination of root cause; prepared accurate, appropriate and timely communication to internal and external stakeholders
- Provided timely feedback to senior management regarding issues affecting quality of service to clients; facilitated teleconference meetings and weekly staff meetings, coordinating with all time zones to ensure timely communication
- Ensure that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service; and that changes to Configuration Items are recorded
- Experience in providing 24/7 support in operations for the protection of critical infrastructure
- Environment:Linux, Unix, Windows,Vmware, SELinux, Iptables, Tcpdump, Wireshark, Snort, Astaro Linux, Ipfilter, SSL
- Penetration Testing - Nessus/Nmap
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Managed relationships with third-party intrusion detection system providers.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Directed in-house cyber security auditing program to detect flaws and weaknesses in various software.
IT Specialist
CBSA
Ottawa, ON
05.2011 - 09.2012
- Manage incident management bridge calls with support teams, on-call support application teams and management
- Interface with LOB leads and managers – work to develop strategic relationships with key partners outside of major incidents
- Work with process executors globally to ensure defined IT Information Library (ITIL) standards and processes are followed
- The position has single accountability to ensure authority over the business process and its interfaces
- Act as liaison between the business and Process Design Team to ensure clear understanding for ITSM business process requirements
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Database Administrator
Canada Revenue Agency
Ottawa, ON
03.2009 - 05.2011
- Participate in the implementation of physical structures in various database environments for ACROSS
- Production Support for all DB2 mission critical databases and applications on 24X7 basis on mainframe and federated environment
- Analyzing, Creating and modifying databases structures for clients
- Designing the database using ERWIN model to present to clients according to the business plan
- Mainframe application development (T1, COBOL, JCL, CICS Interface,)
- Analyzing database problems Identifying, monitoring, analyzing and resolving database complex problems; and
- Providing typical Database Administration (DBA) infrastructure support - installation, configuration, monitoring and database upgrades as part of an enterprise-wide application or service
- Responsible for the setup of backups for the reporting database environment
- Build strategies using Platinum product for the implementation or changes to the physical structures
- Familiar with (OMEGAMON,DFDSS,ACF2,SPUFI)
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Coordinated with project management on database development timelines.
- Created and updated database designs and data models.
- Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
Senior Network Analyst
Of National Defence, DND, Government of Canada
Ottawa, ON
11.2008 - 03.2009
- The work involves conducting a detailed analysis on end-to-end QoS, network architectures, frameworks and bandwidth capabilities of the DWAN and CNET
- Examine and document the internetworking state of the CNET/DWAN and determine at which sites, and at what demarcation points, traffic can be classified.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Upgraded network software and hardware for optimized performance.
SAP basis Administrator
Nestle Canada
Toronto, ON
09.2007 - 11.2008
- Responsible for successful implementation and support of Netweaver systems supporting a variety of SAP functional environments in the IBM Cloud solutions
- Experience Understanding and grow knowledge Cloud Managed Services and how it uses SAP
- SAP Enhancement Packages installation
- Knowledge in configuring the SAP Application Link Enabled (ALE) technology
- Experience in TSAM, DB2, WebSphere Application Server
- Extensive experience in analyzing and solving day-to-day project implementation issue
- Help in the planning, design, development, testing, implementation, integration, maintenance, and support of system applications.
- Recommended and built custom indexes within SAP database solutions.
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- Designed performance testing protocols for several SAP products.
Senior Technical Analyst
EADS
Gatineau, QC
04.2006 - 08.2007
- Provide support in the design and implementation of VOIP in 911 call centers
- Verify solutions for VoIP, data networking and telephony systems for 911 calls all across North America
- Lead a team of 5 people for every 911 site
- Configuration and operation experience of Cisco Routers, Switches and Firewalls
- Track issues, and all details thereof in Salesforce.com so that management can benefit from ongoing reports that include statistics, type and status of issues observed
- Configuration and operation experience of virtualized environments based on VMware.
Support Engineer
VoiPShield
Ottawa, ON
02.2005 - 03.2006
- The primary responsibility is to provide network and voice systems maintenance, support and security
- Traffic analysis using multiple tools including tcpdump, reading and interpreting traffic logs and pcap-like files, and detecting security anomalies
- Verifying solutions for VoIP, (Call Manager,PBX,Voice Mail,Media Gateway etc) mainly CISCO, AVAYA, NORTEL.articipate in developing logical structures and physical structures based on requirements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Conferred with engineers and designers to investigate and solve failure issues.
Support Engineer
NORTEL NETWORKS
Ottawa, ON
02.2004 - 02.2005
- Provide support for the definition, design.configuration,installation,integration and maintenance of new connections and applications added
- SAP Basis Administrator performing numerous duties including; installation, maintenance, and upgrade of SAP application code
- Responsibility for problem determination and resolution for each
- SAP application system database server and application server
- Responsibilities also include monitoring the SAP system, perform adjustments, tune and improve performance for the SAP, Database and AIX disciplines
- Help in the utilization of IT networks.
Education
Master of Science - Project Management-Information Technology
University of Quebec
01.2005 - 04.2007
Bachelor of Science - Computer Engineering
University of Ottawa
Ottawa, ON 09.1998 - 04.2002
Skills
Critical Thinking
Interests
Timeline
Technical Advisor
Canadian Border Service Agency
01.2019 - 11.2019
IT Specialist/Acting PL
Canadian Border Service Agency
06.2014 - 01.2019
Cyber security Analyst
Department of Public Safety and Emergency Preparedness
09.2012 - 06.2014
IT Specialist
CBSA
05.2011 - 09.2012
Database Administrator
Canada Revenue Agency
03.2009 - 05.2011
Senior Network Analyst
Of National Defence, DND, Government of Canada
11.2008 - 03.2009
SAP basis Administrator
Nestle Canada
09.2007 - 11.2008
Senior Technical Analyst
EADS
04.2006 - 08.2007
Support Engineer
VoiPShield
02.2005 - 03.2006
Master of Science - Project Management-Information Technology
University of Quebec
01.2005 - 04.2007
Support Engineer
NORTEL NETWORKS
02.2004 - 02.2005
Bachelor of Science - Computer Engineering
University of Ottawa
09.1998 - 04.2002
Manager/Director
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