S Harinder Singh
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Material Handler
Mondelez International
04.2023 - Current
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Inventory Associate
DHL Supply Chain
10.2022 - 02.2023
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
Customer Support Representative
Tech Mahindra
11.2021 - 07.2022
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Business Development Associate
BYJU's - The Learning APP
01.2020 - 08.2021
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Used SalesForce to handle current portfolio and prospective leads.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Negotiated contracts and closed sales with new and existing clients.
Education
Post Diploma in Global Business Management - Business Administration
Centennial College of Applied Arts And Technology
Scarborough, ON01.2023
BBA - Marketing
Bharati Vidyapeeth University
Pune, India05.2019
Skills
- Systems Analysis
- Performance Testing
- Software Installation
- Technical Support
- Data Entry
- Paperwork Processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Material Handler
Mondelez International
04.2023 - Current
Inventory Associate
DHL Supply Chain
10.2022 - 02.2023
Customer Support Representative
Tech Mahindra
11.2021 - 07.2022
Business Development Associate
BYJU's - The Learning APP
01.2020 - 08.2021
Post Diploma in Global Business Management - Business Administration
Centennial College of Applied Arts And Technology
BBA - Marketing
Bharati Vidyapeeth University
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