Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharin Alam

Scarborough,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tim Hortons
08.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • can handle the store closing and played supervisor role
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Cashier

Dollarway Plus
07.2019 - 08.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $[Amount] or more per shift.

Education

Bachelor of Business Administration - Project Management

Yorkville University
04.2023

Skills

  • Microsoft Word
  • Staff Training
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Project

Timeline

Customer Service Representative

Tim Hortons
08.2019 - Current

Cashier

Dollarway Plus
07.2019 - 08.2019

Bachelor of Business Administration - Project Management

Yorkville University

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Sharin Alam