Sharifa John
MONTREAL,QC
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Skilled housekeeper with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Proven leadership, management and training skills.
Overview
13
13
years of professional experience
Work History
Housekeeping Team Leader
McGill University Health Centre
04.2017 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Managed staff of twenty housekeepers.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all requests.
Housekeeping Attendant
McGill University Health Centre
04.2016 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as paper towels, and soap.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies as needed.
Front Office Assistant
Bharat Bhavan Foundation
11.2013 - 12.2015
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated clients information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Reviewed and updated customer information in database for accuracy.
Call Center Agent
Decima Opinion Search
02.2011 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaint
Education
Bachelor of Arts - Sociology
Concordia University
Montreal, QCSkills
- Complaint Investigation
- Work Inspection
- Customer Service-Focused
- Report Preparation
- Inventory Control
- Health Standards Compliance
- Microsoft Office
Languages
English
Full Professional
French
Professional Working
Timeline
Housekeeping Team Leader
McGill University Health Centre
04.2017 - Current
Housekeeping Attendant
McGill University Health Centre
04.2016 - Current
Front Office Assistant
Bharat Bhavan Foundation
11.2013 - 12.2015
Call Center Agent
Decima Opinion Search
02.2011 - 11.2013
Bachelor of Arts - Sociology
Concordia University
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