Sharifa Jairl
Tehachapi
Summary
Dynamic Administrative Manager skilled in effective communication and problem-solving. Experienced in developing administrative policies and streamlining processes to support organizational goals, contributing to improved operational efficiency and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Manager
Airbnb
Bullhead City
07.2023 - 07.2024
- Managed daily office operations and maintained workflow efficiency.
- Oversaw scheduling and coordinated meetings for senior management.
- Developed administrative policies to support organizational goals.
- Assisted in budgeting processes and expense tracking.
- Communicated with vendors to negotiate contracts and services.
- Monitored office supplies inventory and ordered necessary materials.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Identified and solved problems to enhance management and business direction.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Supported staff through in-service training, providing mentorship and additional resources.
AIRBNB
Manager Assistant
Bullhead City
07.2023 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Airbnb Host
Mansion on colorado river
Bullhead City
07.2023 - 07.2024
- Managed guest communications and inquiries for a luxury riverside property.
- Coordinated check-in and check-out processes for arriving and departing guests.
- Maintained property cleanliness and ensured all amenities were stocked.
- Created engaging listings with captivating descriptions and high-quality images.
- Developed relationships with local service providers for guest recommendations.
- Implemented feedback from guests to enhance overall experience and comfort.
- Monitored online reviews to maintain high standards of hospitality service.
- Trained new hosts on operational procedures and customer service best practices.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Resolved customer service issues quickly and professionally when they arose.
- Developed strategies to maximize profits from short-term rentals.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Greeted guests upon arrival and provided information about the property and local area.
- Processed payments through secure payment gateways like PayPal or Stripe.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Assisted with marketing efforts by creating content for social media platforms.
- Checked-in guests using online software systems such as Guesty or Hostfully.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Advised guests on attractions in the local area based on their interests.
- Implemented policies that promoted positive experiences for both owners and guests.
- Ensured compliance with all applicable laws related to short-term rentals.
- Stayed up-to-date on industry trends so that best practices could be implemented.
- Collaborated with other hosts in order to share tips on how to optimize operations.
- Processed exchange requests in computer system.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Employed sales techniques to boost sales and services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Responded to and resolved guest issues or complaints.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Built and maintained productive relationships with employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Barista
AQUARIUS HOTEL
Bullhead City
04.2021 - 06.2023
- Prepared and served a variety of coffee and tea beverages.
- Maintained cleanliness and organization of the coffee bar area.
- Assisted customers with menu selections and special requests.
- Operated espresso machines and grinding equipment efficiently.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure smooth service flow.
- Managed inventory levels for coffee supplies and ingredients.
- Implemented safety protocols for food handling and preparation procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created complex, hand-crafted beverages based upon customer preferences.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Checked brewing equipment for proper functionality.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Server
OAK AT NIPOMO
NIP0MO CALIFORNIA
04.2020 - 03.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Managed table settings and ensured cleanliness throughout the dining area.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Handled cash transactions and processed payments accurately and efficiently.
- Maintained knowledge of daily specials and beverage offerings for guest inquiries.
- Communicated effectively with team members to enhance service quality.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate of Applied Science - Midwifery
School of Midwifery
Tawi-tawi Philippines 03-2008
Skills
- Office management
- Budget administration
- Contract negotiation
- Document organization
- Customer relationship management
Affiliations
walking. cooking, reading
Languages
English
Professional
Tagalog
Full Professional
Certification
- Certified Medical Assistant in Kingdom saudi Arabia
- Certified Nursing Assistant in manila, philippines
- Certified Midwife in manila, philippines
References
References available upon request.
Timeline
Administrative Manager
Airbnb
07.2023 - 07.2024
AIRBNB
Manager Assistant
07.2023 - 07.2024
Airbnb Host
Mansion on colorado river
07.2023 - 07.2024
Barista
AQUARIUS HOTEL
04.2021 - 06.2023
Server
OAK AT NIPOMO
04.2020 - 03.2021
Associate of Applied Science - Midwifery
School of Midwifery