Sharif Mohammad
Markham
Summary
Versatile and results-driven leader with 10+ years of experience in training, project management, and operations across the insurance industry. Proven ability to lead cross-functional teams, implement large-scale training programs, and drive business transformation. Recognized for optimizing processes, championing change, and delivering measurable results in fast-paced, high-stakes environments.
Overview
9
9
years of professional experience
Work History
Training Consultant
belairdirect
10.2024 - Current
- Trained over 200 team members for licensing, achieving a 97% success rate.
- Designed and delivered training programs for new hires and existing staff across multiple departments, enhancing skills and improving performance in their roles.
- Maintained training documentation and ensured consistency across regional teams.
- Introduced process improvements that boosted customer satisfaction scores and reduced call resolution time.
Lead Trainer – Commercial & Personal Lines Training
Intact Insurance
03.2023 - 10.2024
- Designed a company-wide training initiative to transition personal lines agents into commercial lines.
- Managed cross-functional project teams, optimizing sales efficiency and reducing agent downtime.
- Developed interactive learning modules, assessment tools, and workshops aligned with business goals.
- Championed change management and training adoption during the launch of a new business line.
Unit Manager, Sales
belairdirect
01.2020 - 06.2021
- Managed multiple high-performing teams (approx. 15 members each) and championed employee growth and promotions.
- Led recruitment for new talent, building a pipeline of strong candidates.
- Implemented process improvements that boosted customer satisfaction scores and reduced call resolution time.
- Handled customer complaints and immediately took steps for quick resolution.
Sales Agent, Specialist & Expert
belairdirect
05.2016 - 01.2020
- Ranked as the #1 sales agent in the company.
- Created the “Bundle Quick Quote,” still in use today, which significantly improved cross-quoting efficiency and effectiveness.
- Developed sales training programs and coached peers on advanced selling techniques.
Education
Bachelor of Business Administration -
York University
TorontoSkills
- Leadership
- Coaching & Mentorship
- Project Management
- Change Management
- Stakeholder Engagement
- Process Optimization
- Sales Enablement
- Performance Management
- Team Management
Timeline
Training Consultant
belairdirect
10.2024 - Current
Lead Trainer – Commercial & Personal Lines Training
Intact Insurance
03.2023 - 10.2024
Unit Manager, Sales
belairdirect
01.2020 - 06.2021
Sales Agent, Specialist & Expert
belairdirect
05.2016 - 01.2020
Bachelor of Business Administration -
York University
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