Sharice Metoyer-Lambert
Sacramento,CA
Summary
Detail-oriented customer service representative with over five years of experience delivering exceptional service in English. Proven ability to address diverse customer needs, resolve issues efficiently, and enhance overall customer satisfaction. Committed to leveraging customer service expertise to drive operational efficiency and foster engagement in a dynamic environment. Eager to contribute to a team that values excellence in service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
In-Home Caretaker
In Home Supportive Services
11.2023 - Current
- Communicate effectively with clients to understand their needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Managed scheduling conflicts, cancellations, and other issues in a timely and professional manner while finding suitable solutions to ensure client satisfaction.
Executive Assistant to CEO
Pryclys Security Consultants & Services, LLC
06.2017 - 09.2023
- Coordinated daily customer service operations such as front desk processes, managed approximately 30 incoming calls, emails and faxes per day.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Acted as the frontline in dealing with public relations, boosting the organizations credibility.
- Efficiently reports, financial documents, purchase orders, and invoices each week.
- Assist VP and staff with all HR-related functions such as processing of paperwork, orientation of new employees, maintenance of files and record keeping.
- Provide coaching, mentoring, and cross-functional conflict-resolution support to staff on company standards.
Student Assistant
American River College
02.2016 - 05.2017
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Scheduled testing and counseling appointments for DSPS student.
- Assisted in monitoring students while taking exams
- Maintained accurate data for staff on session summary notes, referrals and activity logs on monthly report production.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Records Clerk/Receptionist
Sutter Hospital
01.2013 - 12.2016
- Answer telephone and schedule appointments for physicians
- Ability to evaluate health records and maintain confidential information
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in training new staff on medical record processing and filing procedures.
Assistant Manager
Baskin-Robbins
06.2009 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed approximately 5 employees on every shift.
Education
Associates of Science Degree - General Science
American River College
Sacramento, CA05.2016
Associates of Arts Degree - Social Science
American River College
Sacramento, CA05.2016
Skills
- Active listening Skills
- Management Skills
- Computer Skills
- Problem-Solving Skills
- Ability to Multi-Task
- Quick Learning Ability
- Customer support
- Time management Skills
- Leadership Skills
- Communication Skills
- Critical Thinking
- Adaptability
- Planning and Organizing
- Conflict management
- Interpersonal Skills
- Public relations
- Records management
Certification
- Driver's License
- CPR Certification
- CDL
Personal Information
Driving License: Driver's License
Timeline
In-Home Caretaker
In Home Supportive Services
11.2023 - Current
Executive Assistant to CEO
Pryclys Security Consultants & Services, LLC
06.2017 - 09.2023
Student Assistant
American River College
02.2016 - 05.2017
Medical Records Clerk/Receptionist
Sutter Hospital
01.2013 - 12.2016
Assistant Manager
Baskin-Robbins
06.2009 - 01.2013
Associates of Arts Degree - Social Science
American River College
Associates of Science Degree - General Science
American River College
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