ShariAnn Nielsen
Elk Grove
Summary
Dynamic and customer-focused Sales Associate with a proven track record at Ross Dress for Less, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction and loyalty through effective communication and relationship-building. Committed to maintaining high standards of professionalism and teamwork in fast-paced retail environments.
Overview
21
21
years of professional experience
Work History
Cashier
Dollar Tree Stores
04.2023 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs. At 2 different stores.
- Operated cash register for cash,and credit card transactions with excellent accuracy levels.
Sales Associate/ Sps
Ross Dress for Less
04.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Excellent protection of employees
- Increased rates of reduction in theft and merchandise loss
Sales Associate
See's Candies
10.2004 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs. At 2 different stores.
- Operated cash register for cash,and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Calvine High School
Elk Grove, CA06.2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash handling and management
- Professionalism and courtesy
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- POS system operations
- Refund handling
- Sales expertise
- Product recommendations
- Returns processing
Timeline
Cashier
Dollar Tree Stores
04.2023 - 04.2025
Sales Associate/ Sps
Ross Dress for Less
04.2021 - 02.2022
Sales Associate
See's Candies
10.2004 - 05.2015
High School Diploma -
Calvine High School
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