Shari Lynn Osborne
Windsor,ON
Summary
Dynamic professional with extensive experience in shift coordination and inventory management at Burger King. Proven ability to enhance team collaboration and resolve customer complaints effectively. Demonstrated leadership skills through staff training and operational improvements, consistently achieving ambitious objectives while maintaining high standards of service.
Overview
31
31
years of professional experience
Work History
Shift Coordinator
Burger King
Windsor, Ontario
09.2016 - Current
- Coordinated daily shift operations to ensure team alignment and efficiency.
- Assisted in training new staff on procedures and safety protocols.
- Assisted with managing a store for a 4 month period as well as assisted with multiple managers at different locations
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Assigned tasks to employees and monitored work for compliance with standards.
- Monitored inventory levels and reported shortages to management promptly.
- Implemented standard operating procedures to enhance workflow consistency.
- Resolved minor conflicts among team members to maintain a positive work environment.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed additional duties as assigned by management.
- Established ambitious objectives and assisted team with accomplishing targets as cohesive unit.
- Provided support to team members during challenging times or projects.
- Supervised and led employees to maintain productivity and customer service levels.
Cashier/Banker
Casino Windsor
Windsor, Ontario
04.1998 - 09.2001
- Managed cash drawer, ensuring proper handling of cash and credit transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Assistant Manager
Tim Horton's
Windsor, Ontario
02.1995 - 06.1997
- Assisted in managing daily operations and staff scheduling.
- Coordinated communication between departments to enhance workflow.
- Monitored inventory levels and ordered supplies as needed.
- Supported customer service initiatives to improve client satisfaction.
- Facilitated team meetings to discuss progress and address concerns.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Promoted to Manager at Howard location for 6 Months and trained new manager
Education
Some College (No Degree) - Computer Business (98% Honors)
Academy of Learning Career College
Windsor, ONSkills
- Shift coordination
- Inventory management
- Standard operating procedures
- Staff training
- Customer complaint resolution
- Team collaboration
- Decision-making capacity
- Leadership skills
Accomplishments
- positive customer feedback, previous experience in management
References
References available upon request.
Timeline
Shift Coordinator
Burger King
09.2016 - Current
Cashier/Banker
Casino Windsor
04.1998 - 09.2001
Assistant Manager
Tim Horton's
02.1995 - 06.1997
Some College (No Degree) - Computer Business (98% Honors)
Academy of Learning Career College