Summary
Overview
Work History
Education
Skills
Certification
Languages
Art and Creative Writing
Timeline
BusinessAnalyst

Shari-Kaye Gordon

St. Thomas,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Fast Food Crew Member

Mr Sub
08.2021 - Current
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Documented orders accurately to track sales and properly bill guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.

CAP 1 Associate

Walmart
02.2021 - 09.2021
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner.
  • Collected and properly disposed of bundle ties and other packing materials for safety.
  • Partnered with store team to enforce loss prevention and safety awareness policies.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Volunteer Staff

Bon Ami Events
04.2019 - 06.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Retail Sales Associate

Canadian Tire Corporation Ltd
06.2018 - 07.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Teacher's Assistant

The Campbell Residence
01.2018 - 10.2019
  • Formula preparation and feeding of the child
  • Responsible for maintaining a safe, clean and clutter-free environment for both the child and the family
  • Established a respectful rapport with parents and guardians
  • Used every opportunity to initiate learning (i.e block play to learn colours and shapes, singing children songs during feeding time, etc.).
  • Helped to build early literacy and mathematic skills using entertainment
  • Learned about classroom dynamics and overall classroom management (i.e the Responsibility Chart, Literacy Centres, etc.)
  • Learned how to create functional lesson plans under the guidance of the supervising teacher

Camp Leader

Region of Peel
05.2017 - 08.2017
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Led groups of children safely through variety of camp activities.
  • Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Safeguarded campers, providing general first aid and distributing medication to children as directed.

Pathfinder Counsellor

Alpha Centauri Pathfinder Club
09.2015 - 05.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Evaluated campers' progress and provided feedback to parents.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Inspected equipment and machinery to verify functionality and safety.
  • Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

Co-op Student

Giant Leap Childcare
01.2017 - 04.2017
  • Shadowed personnel, learning safe and effective operation of systems.
  • Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
  • Assisted in special projects, working with supervisors in timely delivery of services.
  • Attended field trips with peers to study topics outside classroom.
  • Completed rigorous readings as directed to support unit learning goals.
  • Collaborated on group projects to complete professional deliverables.
  • Worked with professors and community groups to develop personal projects for program research support.

Co-op Student

Closer II Home Childcare
10.2016 - 12.2016
  • Shadowed personnel, learning safe and effective operation of systems.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
  • Assisted in special projects, working with supervisors in timely delivery of services.
  • Took extensive notes to document lessons and further solidify learning objectives.
  • Worked with industry professionals to further drive learning goals.
  • Supported teachers with classroom and lab preparations as requested.
  • Followed school and classroom policies, regulations, dress codes, and schedules.

Camp Counsellor

City of Brampton
06.2016 - 08.2016
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.

Audio/Visual Operator

Ruth Seventh Day Adventist Church
01.2007 - 12.2017
  • Dutifully operated the church's visual component via Easy Worship on a weekly basis
  • Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
  • Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
  • Called to set up and/or operate the soundboard
  • The program is performed as a Multi-PowerPoint that displayed Bible texts, Hymnal lyrics, video feeds, etc
  • Promoted to Lead Instructor after working under a supervising trainer for three years
  • Maintained integrity of audio and support equipment and notified management of repair or replacement needs.
  • Worked well in a team setting, providing support and guidance.

Education

Professional Diploma - Aroma Massage Therapy

Inner Insights, School of Holistic Wellness
St. Albert
04.2024

No Degree - Early Childhood Care And Education

Humber College
Toronto, ON
12.2019

High School Diploma -

St. Marguerite D'Youville Secondary School
Brampton, ON
06.2014

No Degree - Elementary Curriculum

Peel Adventist Elementary School
Caledon, ON
06.2009

Skills

  • POS Transactions
  • Surface Preparation
  • Crew Training
  • Stocking and Replenishing
  • Order Fulfillment
  • Microsoft Word
  • Active Listening
  • Time Management
  • Merchandise Display

Certification

October 2016 to October 2019First Aid & CPR Level CWHMISJuly 2016 to Present

Languages

English
Native or Bilingual

Art and Creative Writing

I enjoy losing myself in the art of self expression, whether that be in the way of drawing a concept that has been bouncing around in my head for a while, or just scribbling down a new perspective or a drabble prompt.

Timeline

Fast Food Crew Member

Mr Sub
08.2021 - Current

CAP 1 Associate

Walmart
02.2021 - 09.2021

Volunteer Staff

Bon Ami Events
04.2019 - 06.2022

Retail Sales Associate

Canadian Tire Corporation Ltd
06.2018 - 07.2019

Teacher's Assistant

The Campbell Residence
01.2018 - 10.2019

Camp Leader

Region of Peel
05.2017 - 08.2017

Co-op Student

Giant Leap Childcare
01.2017 - 04.2017

Co-op Student

Closer II Home Childcare
10.2016 - 12.2016

Camp Counsellor

City of Brampton
06.2016 - 08.2016

Pathfinder Counsellor

Alpha Centauri Pathfinder Club
09.2015 - 05.2017

Audio/Visual Operator

Ruth Seventh Day Adventist Church
01.2007 - 12.2017

Professional Diploma - Aroma Massage Therapy

Inner Insights, School of Holistic Wellness

No Degree - Early Childhood Care And Education

Humber College

High School Diploma -

St. Marguerite D'Youville Secondary School

No Degree - Elementary Curriculum

Peel Adventist Elementary School

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