Dedicated professional with proven strengths in customer service, problem-solving, and data management. Committed to enhancing customer satisfaction and optimizing office operations.
Work History
Office Administrative Assistant/Computer Data Entry Operator
9 Years 5 Months
Bold Canine Inc | 02.2017 - 07.2026
Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Provided product information and support to enhance customer satisfaction and retention rates.
Reviewed incoming documents for completeness, ensuring all necessary information was captured.
Processed and reconciled customer payments to ensure accurate account balances.
Retail Supervisor
10 Years 11 Months
Peel Seed Co-Op | 05.2005 - 04.2016
Trained and mentored staff on customer service best practices and product knowledge.
Implemented visual merchandising strategies to enhance store presentation and drive sales.
Optimized inventory management processes, reducing waste and improving stock accuracy.
Supervised daily operations, ensuring adherence to company policies and procedures.
Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Education
High School Diploma
Orangeville District Secondary School | Orangeville, ON | 06-1994
Skills
Data management
Accounts reconciliation
Payment posting
Microsoft Office
Office management
Customer service
Team collaboration
Complex Problem-solving
Time management
Verbal communication
Goal oriented
Timeline
Office Administrative Assistant/Computer Data Entry Operator