Summary
Overview
Work History
Education
Skills
Timeline
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Shari Durant

Windsor Forks

Summary

Highly motivated and experienced retail professional with a strong track record in customer service, order processing, and cash handling. Efficiently manages transactions as a cash supervisor, resolves customer issues effectively, and maintains a clean and organized work environment. Well-prepared for sales support roles, with a proven ability to streamline sales processes and enhance customer satisfaction. Recognized for effective teamwork and adaptability in dynamic environments. Skilled in CRM systems and customer relationship management.

Overview

12
12
years of professional experience

Work History

Sales Support Representative

Bell Mobility
06.2019 - Current
  • Company Overview: Public Safety, Private Networks & Instant Communications
  • Manage and maintain customer accounts, ensuring high levels of satisfaction and retention
  • Process customer orders accurately and efficiently, meeting deadlines and resolving any discrepancies
  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels
  • Collaborate with sales representatives to support sales efforts, providing product information and addressing customer concerns
  • Maintain accurate records of customer interactions, orders, and other relevant information
  • Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction
  • Public Safety, Private Networks & Instant Communications
  • Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Warehouse Coordinator

Bell Mobility
06.2014 - 08.2019
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
  • Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
  • Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
  • Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Ensured accurate inventory records through diligent cycle counts and regular audits.

Cash Supervisor

Shoppers Drug Mart
11.2012 - 06.2014
  • Supervised a team of cashiers, ensuring efficient and accurate transactions
  • Resolved customer complaints and inquiries promptly and professionally
  • Managed cash drawers, balancing daily reports and adhering to strict cash handling procedures
  • Maintained a clean and organized checkout area, contributing to a positive customer experience
  • Trained new employees on cash register operation, customer service protocols, and company policies

Education

High School Diploma - Graduated with Honor’s

Skills

  • Excellent communication
  • Problem-solving
  • Conflict resolution
  • Efficient order fulfillment
  • Accurate order fulfillment
  • Bagging
  • Handling special requests
  • Proficient in operating cash registers
  • Balancing cash drawers
  • Handling various payment methods
  • Stock replenishment
  • Shelf stocking
  • Inventory tracking
  • Collaboration
  • Organizational skills
  • Prioritization
  • Fast-paced retail experience
  • Goal-oriented mindset
  • Sales strategy development

Timeline

Sales Support Representative

Bell Mobility
06.2019 - Current

Warehouse Coordinator

Bell Mobility
06.2014 - 08.2019

Cash Supervisor

Shoppers Drug Mart
11.2012 - 06.2014

High School Diploma - Graduated with Honor’s

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Shari Durant