Shari DeYoung
Calgary,AB
Summary
Results-oriented professional with a strong work ethic seeking a position to contribute to business success and acquire new skills. Known for being people-oriented, resourceful, and reliable. Exceptional telephone etiquette and effective communication skills. Thrives in team environments and when working independently. Proficient in Microsoft Office (Word, Excel, PowerPoint) and email. Possesses a valid driver's license and reliable transportation. Organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced settings. Meticulous attention to detail and adept at making sound decisions while managing multiple tasks concurrently. Self-motivated with the ability to excel in independent or team-oriented environments.
Overview
2024
2024
years of professional experience
Work History
Prep Cook
Andre’s Pizza & Seats
- Prepared and cooked a variety of simple food items and served customers
- Researched and created recipes
- Cleared tables, cleaned kitchen areas and washed dishes.
Office Admin Assistant
Maritime and Northeast Pipeline
- Processed incoming phone calls and assisted visitors to the office
- Kept accurate messages and replied on to recipient
- Arranged and prepared for meetings and kept meeting minutes
- Filed, faxed, ordered stationary supplies and sorted and distributed incoming/outgoing mail.
Paint Clerk
Home Hardware
01.2024 - 01.2024
- Efficiently assist customers with their purchasing needs
- Advise customers of the correct product needed for their projects
- Stock shelves with new products
- Provide friendly customer service while listening to the needs of customers
- Learn new products to be able to help customers more efficiently.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Pharmacy Assistant
Atlantic Superstore
01.2023 - 01.2024
- Provide friendly customer service, operate the cash register and receive payments
- Efficiently assist customers with their purchasing needs
- Deal with customer complaints and assist in providing a resolution
- Filled customer’s prescriptions
- Created customer’s blister packs
- Data entry of new and refilled prescriptions.
Cashier
Atlantic Superstore
01.2022 - 01.2023
- Provide friendly customer service, operate the cash register and receive payments
- Efficiently assist customers with their purchasing needs
- Deal with customer complaints and assist in providing a resolution
- Supervise Front End staff during Customer Service shifts
- Enter data into the system for closing shifts
- Balance registers during closing shifts on Customer Service Desk
Process Engineer
Web.com
01.2017 - 01.2022
- Investigated customer accounts for problems with the systems
- Prepared slide shows and documents for meetings
- Listened to customer complaints and found ways of helping them
- Did modifications of templated websites
- Built templated websites
- Graded agent’s phone calls for their bonuses
Prep Cook
Pictou Lodge
01.2015 - 01.2017
- Prepared and cooked a variety of simple food items
- Prepared food for banquets
- Washed dishes
- Researched and created recipes.
Customer Service Representative
Convergys Inc. (Cigna)
01.2006 - 01.2008
- Quoted medical benefits and researched medical claims for American Doctors
- Handled customer complaints and assisted in providing a resolution
- Entered client’s information into computer database.
Customer Service Representative
ICT Group
01.2001 - 01.2001
- Selling products over the telephone and conducting surveys for a variety of credit card companies
- Handled customer complaints and assisted in providing a resolution
- Entered client’s information into computer database.
Supervisor / Cashier
Sobeys Store
01.1992 - 01.2000
- Provided friendly customer service, operated cash register and received payments
- Supervised 5-15 staff during day and evening shifts
- Efficiently assisted customers with their purchasing needs
- Dealt with customer complaints and assisted in providing a resolution
- Ordered supplies for the customer service department and ordered confectionary
- Created bank deposits, helped with payroll and handled NSF cheques.
Education
Office Administration Diploma -
Nova Scotia Community College
Stellarton, NSGrade 12 Academic -
East Pictou Rural High
Sutherland's River, NS01.1994
Skills
- Attention to Detail
- Cleaning and organization
- Customer Service
- Teamwork and Collaboration
- Efficient multitasking
- Time Management
- Following Instructions
- Quick-learning
- Dependable and reliable
- Highly motivated
- Interpersonal Communication
- Multitasking and Organization
References
References available upon request.
Languages
English
Native or Bilingual
Timeline
Paint Clerk
Home Hardware
01.2024 - 01.2024
Pharmacy Assistant
Atlantic Superstore
01.2023 - 01.2024
Cashier
Atlantic Superstore
01.2022 - 01.2023
Process Engineer
Web.com
01.2017 - 01.2022
Prep Cook
Pictou Lodge
01.2015 - 01.2017
Customer Service Representative
Convergys Inc. (Cigna)
01.2006 - 01.2008
Customer Service Representative
ICT Group
01.2001 - 01.2001
Supervisor / Cashier
Sobeys Store
01.1992 - 01.2000
Grade 12 Academic -
East Pictou Rural High
Prep Cook
Andre’s Pizza & Seats
Office Admin Assistant
Maritime and Northeast Pipeline
Office Administration Diploma -
Nova Scotia Community College
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