Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shari Cunliffe

Peterborough,ON

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Owner

PJ's Diner
08.2019 - 04.2024
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Reported issues to higher management with great detail.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed day-to-day business operations.

Education

GED -

Kenner Collegiate Vocational Institute
Peterborough, ON

Skills

  • Sales Leadership
  • Human Resource Management
  • Effective leader
  • Effective Communication
  • Business Development
  • Organizational Structuring
  • Sales Promotion
  • Time management abilities
  • Customer Relations
  • Process Improvements
  • Excellent Communication

Languages

English
Full Professional

Timeline

Owner

PJ's Diner
08.2019 - 04.2024

GED -

Kenner Collegiate Vocational Institute

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Shari Cunliffe