Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharese Mac

West Covina

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To work for a growing company that will provide me with the possibility of growing within it.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Arrival Ambassador/Concierge/Server

Sea World
06.2022 - Current
  • Help guest with questions or any conflicts throughout the day
  • To ensure guest leave with a positive and lasting impression
  • Answer the phone lines, make appointments and use a system to type upgrades and annual passes
  • Make sure guest has an enjoyable time at a private cabana
  • Interacting with guests and serving alcoholic beverages, food, and providing excellent customer service.

Laundry Attendant

Wash N Go
02.2020 - 01.2021
  • Answer phones, help customers with any conflicts they may have while being in the facility.
  • Before closing make sure all my duties are done which are, swept floor and moped, equipment is put away.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.

Food Associate/Stocker

Tokyo Central
07.2019 - 11.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Education

High School Diploma -

Coronado Alternative High School
West Covina, CA
06.2017

Skills

  • Excellent communication, interpersonal and problem-solving skills
  • To work in fast-paced environment
  • Ability to work independently to achieve guest satisfaction
  • Membership Registrations
  • Guest Relations
  • Telephone Reception
  • Payment Processing
  • Concierge Assistance

Certification

  • Alcohol Server Certification, Sea World - 3/18/2023-3/20/2026
  • Food Handlers, Sea World - 3/2023-3/2026

Timeline

Guest Arrival Ambassador/Concierge/Server

Sea World
06.2022 - Current

Laundry Attendant

Wash N Go
02.2020 - 01.2021

Food Associate/Stocker

Tokyo Central
07.2019 - 11.2019

High School Diploma -

Coronado Alternative High School

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Sharese Mac