Summary
Overview
Work History
Education
Skills
Timeline
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Shareen N. Glaster

Bakersfield

Summary

Compassionate Behavioral Health Professional with wide-ranging experience in mental health services. Show a strong proficiency in formulating treatment plans and conducting mental health assessments. Display strengths in crisis management and de-escalation techniques, bringing positive impact to patient outcomes. Committed to providing empathetic care and promoting mental wellness.

Overview

31
31
years of professional experience

Work History

HR Manager

Iconic Designer Fashions
Fairburn
07.2010 - 08.2025
  • Supervised recruitment, hiring, onboarding, and training processes to ensure compliance with company policies and employment laws.
  • Developed and implemented HR policies, performance evaluations, and employee development plans.
  • Provided guidance on employee relations, conflict resolution, and workplace investigations, fostering a positive and inclusive work environment.
  • Managed payroll, benefits administration, and personnel records with accuracy and confidentiality.
  • Partnered with leadership to align workforce planning and staffing needs with organizational goals.

Differential Response Case Manager

Clinica Sierra Vista
Bakersfield
08.2007 - 06.2010
  • Conducted client intakes, assessments, and screenings to identify mental health or behavioral needs.
  • Developed, implemented, and monitored individualized treatment care plans.
  • Provided crisis intervention, de-escalation, and safety planning as needed.
  • Coordinate with psychiatrists, therapists, and other case managers and healthcare providers. Maintained accurate, timely, and confidential client documentation and progress notes.
  • Assessed family dynamics and strengths, providing counseling, crisis support, and home visits to ensure children remained in safe, nurturing environments.

Sr. Program Specialist I

Clinica Sierra Vista
Bakersfield
09.2005 - 07.2007
  • Provided comprehensive case management to pregnant and parenting teens, empowering them to achieve educational and personal goals through tailored support and resource navigation.
  • Conducted weekly home visits to deliver family planning education, GED preparation support, mental and behavioral health referrals to foster independence and positive youth development.
  • Coordinated with schools, healthcare providers, and social service organizations to ensure holistic support for adolescent parents and their children.

Customer Service Representative/Researcher

Glaster & Associates Consulting
Fairburn
08.2001 - 08.2005
  • Responded to client inquiries, managed correspondence, and delivered timely resolutions to customer needs while ensuring high-quality service.
  • Conducted research and maintained detailed records to improve organizational efficiency and client service delivery.
  • Leveraged Microsoft Office skills to prepare reports, track data, and maintain documentation for client interactions.

Customer Service Representative

Kaiser Permanente
Denver
01.1995 - 07.2001
  • Assisted members in navigating insurance status, billing inquiries, and claims resolution with professionalism and empathy.
  • Collaborated directly with medical staff to update and maintain accurate client records, ensuring seamless patient care and data integrity.
  • Delivered high-quality customer service under strict deadlines, demonstrating strong communication, problem-solving, and conflict resolution skills.
  • Consistently recognized for clear communication and active listening to effectively meet diverse client needs.

Education

Bachelor of Arts - Sociology

California State University
Bakersfield, CA
06.2005

Skills

  • Crisis intervention
  • Individualized care and treatment plan development
  • Risk management
  • Client assessment
  • Team collaboration
  • Intensive case management
  • Case documentation
  • Home visits
  • Educated clients on behavioral health
  • Human resource management
  • Recruitment and onboarding
  • Customer service and client support

Timeline

HR Manager

Iconic Designer Fashions
07.2010 - 08.2025

Differential Response Case Manager

Clinica Sierra Vista
08.2007 - 06.2010

Sr. Program Specialist I

Clinica Sierra Vista
09.2005 - 07.2007

Customer Service Representative/Researcher

Glaster & Associates Consulting
08.2001 - 08.2005

Customer Service Representative

Kaiser Permanente
01.1995 - 07.2001

Bachelor of Arts - Sociology

California State University

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Shareen N. Glaster